Receptionist PRN
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WellSpan Health
Waynesboro, PA, US
Summary
The receptionist greets and directs patients and visitors while managing multi-line telephone communications. They also perform data entry, maintain office records, and handle incoming deliveries for hospital personnel and patients.
Job Description
General Summary
Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.
Shift
PRN, Varied Shifts, 645a-8p M-F and 730-1130 Saturday mornings
Responsibilities
Duties and Responsibilities
Essential Functions:
- Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
- Provides excellent customer service assistance.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Assists with office operations, special initiatives and projects as requested.
- Maintains appropriate records, reports, and files as required.
- IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Common Expectations:
- Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Sets a positive example of excellent service.
- Attends meetings as required.
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year Up to 1 month experience. Required
- 1 year Related work experience. Preferred
Knowledge, Skills, and Abilities:
- Excellent communications, interpersonal and customer relations skills.
- Basic computer skills.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
