Receptionist I - DI; On-Call, MMMC
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Kaiser Permanente
Wailuku, HI, US
Summary
The receptionist monitors diagnostic imaging requisitions, greets patients, and manages patient history forms while relaying information to technical staff. They also handle telephone inquiries, coordinate patient flow, and maintain departmental supplies and records.
Job Description
Job Summary:
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.
Essential Responsibilities:
- Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.
- Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate.
- Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.
- Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.
- Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.
- Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.
- Rotates through all reception stations within department on regular basis.
- Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Maintains adequate levels of all process supplies and form.
- Gathers, analyzes, compiles, and records data and information for reports and studies.
- Operates standard office equipment.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).
Education
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
- Experience in diagnostic imaging function.
- Demonstrated knowledge or training in medical terminology.
- Post high school coursework in office procedures or teaching.
