Receptionist - Full-Time & PRN

Overview

Receptionist - Full Time & PRN

Join Our Team at Mountain Valley Regional Rehabilitation Hospital – Prescott Valley, AZ

At Mountain Valley Regional Rehabilitation Hospital, we strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.

Mountain Valley Regional Rehabilitation Hospital is a 44-bed, modern inpatient facility specializing in stroke, spinal cord and brain injuries, orthopedic trauma, and other complex conditions. We also provide Home Health services to patients in the communities of Northern Arizona. We’re dedicated to delivering personalized, high-quality care that restores independence and improves lives.

***Our hospital has been ranked in the Top 10% nationally for rehabilitative care for 15 years and has earned The Joint Commission’s Stroke Certification and Brain Injury Certification.

We are seeking a Receptionist to join our team of passionate patient caregivers!

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs.  These programs focus to enhance the employees’ work experience, recognize, and celebrate achievements.  We also encourage employees to share their work experience through “My Ernest Journey” and through our Engagement Survey, where our approach is “You Spoke, We Listened”.  These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications

Position Summary:

The Receptionist serves as the first point of contact for patients, families, visitors, referral sources, and hospital staff. This position plays a vital role in creating a welcoming environment while supporting the admissions process, telecommunications, insurance verification, and other administrative functions to ensure excellent patient service.

Qualifications

Required Skills:

• One year of reception experience in a healthcare setting preferred.
• Insurance verification experience preferred.
• Prior authorization experience preferred.
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills:

• Excellent customer service and interpersonal skills.
• Demonstrates general computer skills including: data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work collaboratively and professionally with patients, families, physicians, and coworkers.
• Ability to multitask in a fast-paced healthcare environment while maintaining a positive and professional demeanor.
• Ability to work closely and professionally with others.

Responsibilities:

• • Serve as the first point of contact by greeting patients, visitors, and vendors in a friendly and professional manner.
  • Answer incoming telephone calls and direct callers appropriately.
  • Provide hospital telecommunications services utilizing telephones, paging systems, radios, and other communication tools.
  • Facilitate patient flow from referral through admission in a timely, accurate, and professional manner.
  • Obtain and verify demographic and financial information to ensure accurate patient registration and billing.
  • Verify insurance benefits and eligibility as needed.
  • Assist with obtaining and tracking prior authorizations when applicable.
  • Validate and enter charges into appropriate systems.
  • Maintain records related to hospital telecommunications, on-call schedules, paging, and other communication activities.
  • Adapt to changing priorities while maintaining effective communication and exceptional customer service.
  • Protect patient confidentiality and comply with all hospital policies and HIPAA regulations.
  • Support the hospital's mission, values, and Guiding Principles through daily interactions with patients, families, visitors, and coworkers.
  • Perform other administrative duties as assigned to support hospital operations.

Responsibilities

Responsible for providing hospital telecommunication services through the use of telephones, pagers, the paging system, radio, or computer to connect communication between visitors, callers, staff, patients, and patients' families. May maintain records related to telecommunications (e.g., long distance phone calls, on-call employees, pages).  Integrates the hospital’s mission and “Guiding Principles” into daily practice.