RECEPTIONIST

Job Details: Job Location: Ford of Kendall - Miami, FL, Salary Range: Undisclosed, Position Summary
The Receptionist/Cashier is responsible for answering inbound calls, determine the nature of their business and direct callers to the appropriate department/destination.

In addition, the receptionist/greeter will be the dealerships information specialist to best direct our guests accordingly to accommodate their needs.

The Cashier is responsible for recording and processing transactions, handling phone calls to determine the nature of business, and directing them to the appropriate department.  The cashier also assists in setting appointments when needed, closing procedures, and organizing repair orders.

Position Responsibilities

Greet walk-in customers and determines the nature of their visit
Answer inbound service calls and distribute to appropriate personnel via transfer of calls and/or taking thorough messages and delivering
Communicate with callers and customers in a professional, friendly, and efficient manner
Make outbound calls for service due lists assigned and service reminder/non responder lists
Run reports, balance receipts against deposit report
Compile reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business
Print out estimates, invoices and accept payment for completed service work
If assigned, schedule and record service appointments
Use documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files
Receipt monies and keep accurate accounts of records
Reconcile customer repair orders
Help maintain appearance of customer waiting area
Assist with clerical duties as requested
Other duties to be determined by management
Qualifications: Position Requirements and Qualifications

Strong interpersonal communication skills, organization, and attention to detail is a must
Previous administrative work experience preferred
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to provide great customer service a must
Ability to learn new software programs to input and retrieve information
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.