Receptionist - Arcadia (Call-In)

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.  

Why Join Us 

Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued! 

Enjoy the Benefits 

• Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program. 
• Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more. 
• Free Employee Meals: More time to relax and let our chefs take care of your meals. 
• Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday! 
• Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most. 
• Professional Development:  

• Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs) 
• Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more! 

What You’ll Do 

Join our dynamic team as the cornerstone of communication within our facilities! You'll be the first point of contact for both internal and external inquiries, demonstrating exceptional communication skills and professionalism. From managing incoming calls to resolving resident and guest concerns in alignment with ACS policies and protocols, your role will be pivotal in ensuring smooth operations and exceptional service delivery. 

Responsibilities 

• Performs necessary duties for emergency situations such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Disaster Response Playbook.  
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  
• Monitors visitor access including monitoring of surveillance cameras and radio transmissions following established sign-in, registration protocols to ensure a safe environment. 
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. 
• Responds to questions and provides callers with information. 
• Cashes resident checks, sells postage, and balances reception and Gift Shop cash boxes. 
• Receives, sorts and routes mail, publications and deliveries. 
• Performs other clerical duties as needed, such as filing, photocopying, faxing, correspondence, reports and collating. 
• Maintains daily log of activities. 
• Maintains and issues company keys; updates check-out log. 
• Respects and observes residents’ and co-workers’ rights and privacy. 

Location - Arcadia Retirement Residence (Punahou)

The following shift is available:

• Call - In (Work less than 20 hours per week) No set schedule, as needed; Minimum 2 shifts a month. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.  

Education/Experience 

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. 

Computer Skills  

Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.  

Physical Demands 

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment 

While performing their essential functions, employees are occasionally exposed to the following conditions: 

• Air-conditioned office environment 
• Indoors without air conditioning 
• Outdoors—all types of weather 
• Hazardous materials 

Arcadia Family of Companies is comprised of the following non-profit organizations:
 
Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia
 

Arcadia Family of Companies is an Equal Opportunity Employer  

Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.