Range Operator/ Customer Service Associate -Golf Club

Job DetailsJob Location: Chelsea - New York, NY 10011Position Type: Full-Time/Part-TimeSalary Range: $18.00 - $18.00 HourlyThe Opportunity:

The Golf Club at Chelsea Piers is Manhattan’s most popular destination to learn, practice, and play. Located on the scenic Hudson River, the Golf Club hosts a state of the art automated tee up driving range and teaching academy. The Golf Club Academy offers instructional programs for kids and adults who can elect to learn in group or individual settings.

The Golf Club is seeking candidates who are outgoing, cordial, career-oriented, and passionate to join our Customer Service Team. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences.

Candidates should be prepared to work in a fast-paced team environment and may be called upon to handle various aspects of club operations. The Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day. There are full-time and part-time positions available.

The Role:

The responsibilities described are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

General Responsibilities

Exhibit outstanding customer service to members and guests
Maintain a positive attitude and take initiative

Front Desk Responsibilities

Consistently greet all clients in person, via email, and over the phone
Keep abreast of and provide pertinent information to clients, vendors, and team members: specials, events, programming etc.
Effectively manage client inquiries through active listening and offering alternative options where applicable
Monitor visitor access and maintain security awareness
Actively engage and build positive relationships with members
Update and monitor the Dash point of sale program and NoWait Reservation System
Assist with administrative tasks and perform cashiering duties as needed
Maintain a clean, safe, and organized workspace

Front Entrance Checkpoint

Proactively greet clients upon entry
Be mindful of capacity regulations and inform clients as needed
Capture clients' names and reservation time upon entry
Monitor the stalls and alert customer service when clients' sessions have lapsed

Range Operator

Maintain a clean, safe, and organized environment throughout the facility, focusing on the outdoor hitting bays
Prioritize the clients and be proactive in your communications
Consistently greet returning clientele and welcome new guests
Effectively manage client inquiries through active listening and offering alternative options where applicable
Ensure smooth operation of the tee-line through calling out open stalls, recognizing and correcting stall errors, and maintaining awareness of the ball distribution system
Assist with events/Water Hazard service
Qualifications 

Must be adaptable and enjoy working in a fast-paced, all-hands-on deck, team environment
Superior Front Line customer service skills (hospitality experience a plus)
Excellent communication and interpersonal skills
Energetic and welcoming demeanor
Ability to sell and recruit members on programming and membership opportunities
Friendly and professional phone etiquette
Proficient in Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)