Railbike Conductor (Seasonal)

Mendocino Railway is the owner/operator of freight and passenger railroads including the California Western Railroad / Skunk Train and the River Fox Train. The River Fox operates between West Sacramento and Woodland along the Sacramento River, its office is located at 18095 CR 117, W. Sac 95691, just off I-5 at Exit 22.

The River Fox Train is a unique entertainment venue looking for outgoing individuals with an aptitude for fun and hard work to join the crew as Railbike Conductor. This is a part-time position working throughout the week including nights, weekends and holidays.

Railbike Conductors lead groups on railbikes through scenic railroad routes, provide clear safety instructions and procedures on equipment use, share local history and points of interest, and ensure every rider feels confident and welcomed. 

ROLE AND RESPONSIBILITIES (including but not limited to)

• Greet guests in a friendly, professional manner throughout excursions and events.
• Stay guest-focused in order to deliver a fun and safe experience.
• Assist guests with bike rentals (including checking in via an online reservation system).
• Conduct a safety briefing prior to each departure.
• Conduct a daily written inspection on bikes and make minor repairs to bikes and running gear.
• Clean and sanitize bikes and gear prior to each use.
• Guide guests on bike rides (this means you will be peddling along the tracks multiple times per day).
• Turn bikes around for guests.
• Communicate effectively with guests, coworkers, and management to ensure seamless and safe service.
• Maintain a clean and organized workspace and assist with assigned side work.
• Ensure the safety and comfort of all passengers.
• Perform other tasks as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Must be 18 years of age or older.
• 1+ years of experience in a customer service role.
• Pre-employment drug screen (including medical marijuana) and background check required prior to hiring.
• Bike repair/Mechanical skills preferred.
• An active individual who enjoys working outside in mixed fast paced environment.
• Tech savvy with ability to easily operate web-based reservation system and timecard apps.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Must be reliable, punctual, and professional in appearance and demeanor.
• Must be available to work weekends, evenings, and holidays (including Halloween and Christmas).
• Willingness to work both onboard a moving bike and at a station or event locations.

PHYSICAL REQUIREMENTS

• Multiple bike rides (recumbent style) per day.
• Occasional lifting of bikes and other heavy items.
• Must be able to lift up to 40 lbs. safely.
• Ability to bend, reach, push, pull, pedal, and perform repetitive tasks.
• Comfortable working in both indoor and outdoor environments and around moving rail equipment (with provided safety training).
• Must be able to perform duties safely while on a moving train or railbike.

BENEFITS & ADDITIONAL NOTES 

• Employment is part-time, seasonal and includes paid sick leave accrual.
• If employment moves to full-time status it would include medical, dental, and vision insurance, 401(k) retirement, paid holidays, paid sick leave, and paid time off.

EEO Statement

Mendocino Railway is an equal opportunity employer and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabled status or any other protected class.