Quality, Risk, and Compliance Specialist

Job Details: Level: Experienced, Job Location: Remote Associate - Akron, OH, Position Type: Full Time, Education Level: Not Specified, Salary Range: $60000.00 - $72000.00Salary/year, Job Shift: Any, Job Category: Other, Planned Parenthood of Greater Ohio is seeking a mission-minded Quality, Risk, and Compliance Specialist to support our organization-wide quality, regulatory compliance, risk management, and accreditation efforts.

Union Status: Non-Union  Position
FLSA Status: Hourly, Non-Exempt

About the Role

The Quality, Risk, and Compliance Specialist helps coordinate the systems, audits, reporting, and administrative processes that support safe, compliant, and high-quality healthcare services. This position works across departments to prepare for accreditation and regulatory reviews, conduct audits, track corrective actions, support quality improvement projects, and maintain required documentation.

The Specialist also provides administrative and systems support for committees, incident reporting, policy management, patient experience, licensing, infection prevention, language access, and other quality, risk, and compliance initiatives.

The ideal candidate is organized, analytical, and comfortable managing multiple projects with firm deadlines. This role requires strong follow-through, careful documentation, sound judgment, and the ability to work collaboratively while holding workstreams and stakeholders accountable to established expectations.

Why join our team?

Our Mission

We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

Accountable: We take responsibility for our actions and decisions 

Adaptable: We embrace change and remain flexible and resilient 

Collaborative: We work together, valuing diverse perspectives 

Kind: We treat everyone with compassion and respect 

Non-judgmental: We create a safe and inclusive environment 

Solution-oriented: We each operate as champions who look for effective solutions to challenges 

Strategic - We approach our work with a clear vision and thoughtful planning

What You’ll Do

Coordinate audit schedules, accreditation preparation, regulatory reviews, and other compliance-readiness activities.

Conduct assigned quality and compliance audits and compile, analyze, track, and report findings.

Document and monitor root cause analyses, corrective action plans, and performance improvement plans, following up with stakeholders on required actions and timelines.

Support quality, risk, compliance, clinical quality, patient experience, safety, privacy, infection prevention, language access, and incident-reporting initiatives.

Coordinate committee meetings, communications, agendas, minutes, reports, workplans, and project documentation.

Prepare reports and summaries and support analysis of quality, compliance, risk, safety, and patient-experience trends.

Support the organization’s policy management and quality systems, including user access, report distribution, access reviews, and staff assistance.

Complete assigned licensing, insurance, limited English proficiency assessment, translation-coordination, recordkeeping, and standard operating procedure responsibilities.

Provide quality, risk, and compliance guidance and training to staff within the scope of the position.

Identify and appropriately report potential quality, risk, safety, privacy, equity, patient complaint, adverse event, and near-miss concerns.

Benefits & Qualifications: Required Qualifications

Bachelor’s degree in a related field or at least four years of related work experience in quality, risk, compliance, healthcare administration, audit coordination, regulatory support, or a comparable area.

Ability to manage competing priorities, work under pressure, and meet established deadlines.

Strong written and verbal communication, organization, and attention to detail.

Ability to analyze information, identify concerns, and prepare clear reports and summaries.

Proficiency with word-processing, spreadsheet, email, data-management, and document-management systems.

Ability to coordinate complex projects and follow up with stakeholders regarding required actions and timelines.

Ability to facilitate meetings and provide training or technical support in a professional setting.

Ability to handle confidential and sensitive information appropriately.

Ability to work independently while contributing effectively to cross-functional teams.

Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

Three or more years of experience coordinating complex programs, projects, audits, or compliance activities.

Experience working in healthcare quality, risk management, regulatory compliance, accreditation, or clinical operations.

Knowledge of sexual and reproductive healthcare.

Knowledge of OSHA, CLIA, HIPAA, infection prevention, language-access, or related healthcare requirements.

Experience using policy-management, incident-reporting, audit-tracking, or healthcare data systems.

Current, active Ohio Licensed Practical Nurse license.

 What We Offer

Paid time off

Paid parental family leave

Medical coverage, with 90% employer-paid base plans for individual coverage

Employer-paid vision coverage

Dental coverage

Employer-paid life insurance

Employer-paid accidental death and dismemberment insurance

Employer-paid short-term and long-term disability coverage

401(k) plan with an employer contribution of up to 4%

Ten paid holidays each year

Two floating holidays each year

Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply.

Reasonable accommodations are available throughout the hiring process.