Quality & Regulatory Systems Manager

Job Title: Quality & Regulatory Systems Manager

Reports to: Senior Director of Quality & Regulatory

Location: Remote

Company: JustFoodForDogs, LLC

Job Type: Full-time, Exempt

About JustFoodForDogs

JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company’s offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com

Job Summary

At JustFoodForDogs, quality is at the core of everything we do. As the Quality & Regulatory Systems Manager, you will play a critical role in building, integrating, and continuously improving the quality systems that ensure our products meet the highest standards of safety, compliance, and consistency.

This role serves as the operational backbone of our Quality & Regulatory organization, driving supplier quality, document control, change management, state registrations, and commercialization processes. You will partner cross-functionally with Regulatory, Quality Assurance, R&D, Supply Chain, and Operations to create scalable systems, leverage data-driven insights, and ensure compliance while supporting innovation and business growth.

Key Responsibilities

1. Supplier Quality & Compliance

• Oversee supplier and contract manufacturer approval programs, ensuring suppliers consistently meet JustFoodForDogs' quality and regulatory standards.
• Develop supplier scorecards, monitor performance, and implement continuous improvement initiatives to strengthen supplier relationships and product quality.
• Lead and support supplier and external manufacturing audits in partnership with Quality and Strategic Sourcing teams.
• Ensure supplier requirements, specifications, and documentation remain accurate, current, and compliant.

2. Quality Systems & Document Control

• Manage core Quality Management System (QMS) processes including document control, change control, non-conformances, variances, CAPAs, and master documentation.
• Oversee centralized document management, including version control, approvals, distribution, and accessibility.
• Continuously evaluate quality systems and workflows to identify opportunities for greater efficiency, effectiveness, and scalability.
• Develop structured repositories, workflows, and tracking tools that ensure reliable reporting and long-term system sustainability.

3. Data, Metrics & Continuous Improvement

• Develop and maintain quality dashboards, KPIs, supplier scorecards, and executive reporting that provide visibility into system performance.
• Collect, organize, trend, and analyze quality metrics including supplier performance, audit results, non-conformances, and out-of-specification events.
• Identify risks, uncover trends, and implement process improvements that strengthen supplier quality, document control, and regulatory compliance.
• Develop and refine policies and procedures that support business growth while maintaining regulatory alignment and company standards.

4. Regulatory Compliance & Commercialization

• Manage new registrations, renewals, updates, and ongoing compliance for pet food products across all applicable states.
• Track registration timelines, labeling requirements, documentation, and correspondence to ensure timely submissions and compliance.
• Serve as the Quality representative throughout stage-gate processes, ensuring supplier and material approvals are completed prior to commercialization.
• Partner closely with Regulatory, Quality Assurance, R&D, Supply Chain, and Operations to support packaging approvals, product changes, and regulatory execution.

5. Cross-Functional Leadership

• Facilitate communication across internal teams and external partners to ensure quality initiatives and process changes are clearly understood and successfully executed.
• Coordinate change management activities while balancing quality, compliance, operational priorities, and business objectives.
• Build scalable systems and governance processes that enable the company to grow while maintaining operational excellence.

Qualifications & Requirements

• Education: Bachelor's degree required, or equivalent experience with 7+ years in quality, regulatory, or related disciplines.
• Experience: Minimum of 5 years of progressive experience in Quality Assurance, Regulatory Affairs, Supplier Quality, Food Manufacturing, or a related field.
• Regulatory Knowledge: Strong understanding of USDA, FDA, AAFCO, animal food regulations, supplier quality systems, state registrations, and external manufacturing oversight.
• Systems Expertise: Experience managing document control systems, change management, quality management systems (QMS), supplier governance, and specification management.
• Analytical Skills: Proven ability to build dashboards, develop KPIs, organize complex datasets, identify trends, and leverage data to improve business performance.
• Project Management: Exceptional organizational skills with the ability to manage multiple priorities, complex workflows, and cross-functional initiatives in a fast-paced environment.
• Communication: Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
• Business Acumen: Strong analytical thinking, problem-solving abilities, financial awareness, and a continuous improvement mindset.

Tenets of the Pack (Company Values)

• Live Our Mission – We believe this is more than a job. It's a cause.
• Be a Team Player – We put company goals and success first.
• Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do.
• Deliver Results – We play to win.

JUSTFOODFORDOGS is an Equal Opportunity Employer.

JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status, or any other legally protected basis, to the extent permitted by law