Quality Improvement Analyst, Mid

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Position Purpose: A brief statement summarizing the basic purpose of the position or contribution to the department or organization, it should answer what, how and why.

The Internal Quality Improvement (QI) Specialist is responsible for supporting and fostering an environment of continuous quality and process improvement. This role ensures the quality, efficiency, and compliance of internal processes by developing and implementing improvement plans, tracking performance, and leading data-driven initiatives. The QI Specialist helps improve the standardization of work, seamless workflows, and evaluates for efficient case review processing. The specialist will focus on data analysis and reporting while actively promoting enhancements to manual work and cross team collaboration. This position plays a key role in ensuring that lessons learned and best practices are shared internally advance the effectiveness of the internal quality improvement and overall program. 

Key Responsibilities/ Accountabilities: Listing of key responsibilities / major activities necessary to fulfill the position’s purpose. If possible, please include the percentage of time spent on each key responsibility.  

• Identifies improvement opportunities through data analysis and performance monitoring, and facilitates and leads data‑driven projects within the Internal Quality Improvement Program (IQIP). 

• Delivers regular project report‑outs to leadership and stakeholders, summarizing progress, risks, barriers, and data‑supported results. 

• Responsible for helping to create Lean/Six Sigma monitoring reports which include data trends and analysis using Microsoft Office 365 apps and automation tools where possible while coordinating with the appropriate team members to ensure compliance with contract deliverables, critical indicators (CI), and process efficiencies. 

• Works closely with team members to establish project plans with timelines, drive projects, and maintain process improvement strategies that reflect Lean/Six Sigma concepts. 

• On a monthly basis, prepares and provides data analysis of Key Performance Indicators (KPIs) to Senior Management and contracting officer representatives. 

• Provides guidance and expertise to project teams and continuous improvement oversight to team members by monitoring individual project plans, offering mitigation plans and solutions when potential threats/risks are identified, and suggesting improvement strategies, efficiencies, and automation options. 

• Responsible for assisting and monitoring Root Cause Analysis (RCAs) and any other Quality Improvement activities conducted as required for assigned contracts by team members and identify automated solutions when possible. 

• Provides support and guidance to team members during meetings with internal customers. 

• Assists, as needed, in the development and implementation of quality improvement plans. 

• Responsible for maintaining documented standards of performance and identifying all deviations from the quality improvement plan. 

• Maintains working knowledge of the current contract and deliverables to ensure compliance. Interacts with stakeholders during changing conditions to maintain alignment, gather input, and ensure project continuity. 

• Assists in the development of Lean/Six Sigma process improvement tools that will produce quantitative and qualitative data and findings to validate compliance and competence. 

• Suggest opportunities for automation based on knowledge of quality improvement models and methods (e.g., rapid cycle improvement, quality measurement and reporting, plan-do-study-act, DMAIC) 

• Facilitates quality activities, provides continuous improvement consulting services to internal customers, employs knowledge of performance improvement strategies, principles, methodology, techniques, and data analysis. 

Qualifications

Critical Qualifications:  

• Bachelor’s degree required  

• Requires 3 or more years of quality improvement experience, with an emphasis on performance measurement systems 

• Lean/Six Sigma Green Belt or higher, Lean/Six Sigma certification and an understanding of Lean/Six Sigma processes and tools 

• Experience using Microsoft Office 365 applications; including SharePoint Lists and Microsoft Power Applications 

• Demonstrated use of quality improvement tools to create effective change 

• Strong project management, communication, collaboration, problem-solving, conceptual and analytical skills 

Additional Qualifications: 

• Proficiency in Microsoft software applications (Word, Excel, PowerPoint, Access). 

• Strong verbal and written communication skills. 

• Ability to collaborate effectively with diverse audiences, including physicians, nurses, health professionals, administrators, product developers, business analysts, and non-technical staff. 

• Exceptional skills in communication, organization, facilitation, and teamwork. 

• Strong critical thinking and problem-solving abilities. 

• Knowledge of Lean/Six Sigma models and methods to identify and suggest opportunities for improvement and automation. 

• Ability to interact with internal and external customers professionally and courteously, even under hectic and changing conditions. 

• Function as a Subject Matter Expert for automation opportunities, providing suggestions and collaborating with team members to remove barriers to automation services. 

• Ability to organize, synthesize, and analyze substantial amounts of information and data and create project plans. 

• Attentiveness to deadlines and the ability to prioritize in a fast-paced environment. 

• Outstanding organization skills and attention to detail. 

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

 

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

 

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Pay Range

USD $64,800.00 - USD $81,000.00 /Yr.