Quality Care Coordinator

Application Instructions:

Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.

Job Family:

Student Regular Wage

Department:

Mercer Medicine

Supervisor:

Michele Scarborough

Job Title:

Quality Care Coordinator

Job Description:

Summary:

The Quality Care Coordinator supports our clinics by coordinating patients’ transitions from hospitals, emergency departments, and other healthcare settings back to primary care. This position is responsible for timely post-discharge follow-up, care coordination, medical record review, quality-measure tracking, and identification of patient care gaps. The Coordinator works closely with patients, providers, specialists, hospitals, and health plans to promote continuity of care, improve outcomes, reduce avoidable readmissions, and support value-based care initiatives.
 

Description:

Transitional Care Management (TCM)

-Check every day to see which patients were recently in the hospital, ER, or another healthcare facility.

-Figure out which patients need follow-up help after being discharged.

-Call patients soon after they get home to check on them.

-Ask whether they have their medications, understand what they need to do, and have their follow-up appointments scheduled.

- Schedule their primary-care appointment within the required timeframe.

- Make sure the doctor and care team know what happened during the hospital stay and what the patient needs.

- The overall goal is to keep patients from getting sick again and ending up back in the hospital or ER unnecessarily.

Quality Management / Performance Improvement

- Look at reports to see which patients are missing recommended healthcare services.

- Help the doctors' office identify what each patient is missing and get those things completed.

- Keep spreadsheets, lists, and reports updated.

- Help the organization meet its healthcare quality goals and requirements.

- Help gather and double-check information that is used for quality reports and potentially affects reimbursement/payment

Requirements:

Must be a current MUSM medical student in good standing. Candidates must complete an application. Ideal candidates have exemplary communication skills and conduct themselves in a professional manner. Candidates will be invited to complete an application based on block performance, PBL evaluation comments and faculty recommendations.

Pay Rate: $15.00 per hour

Scheduled Hours:

20

Start Date:

09/14/2026

End Date:

05/31/2027