Quality Assurance - Quality Assurance Associate

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. Quality Assurance Associates (Digital Solutions Team) are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards.

*This role will be filled at the representative or associate level depending on experience. 

What you'll get to do 

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner. 
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion. 
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.  
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

The kind of teammate we’re looking for:

• 2+ years transcription experience
• 2+ years’ experience in legal field
• 1+ year transcription QA experience
• 1+ year Scopist experience
• Experience editing AI transcriptions is a plus
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and efficiently.
• Able to manage legal transcript content   according to standards.
• Able to manage simultaneous use of software applications.
• Able to provide feedback in an effective and constructive manner.
• Proficient in professional use of MS Office applications.
• Advanced typing speed of 60+ WPM.
• Superior written communication skills.
• Advanced English language skills including grammar, punctuation and spelling.
• Support-service oriented with strong interpersonal skills.
• Dedicated professionalism with the ability to respond promptly and accurately.
• Ability to retain details and process work accordingly. 
• Able to work independently in strict alignment with a team.
• Excellent hearing and ability to easily discern details and speakers within audio recordings.

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday 
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.