Quality and Technical Support Specialist

Job Details: Level: Experienced, Job Location: SPR Packaging Rockwall - Rockwall, TX, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: Day,  

SPR Packaging is a manufacturer of flexible packaging located in Rockwall, Texas. We supply printed plastic bags to major manufacturers in the US, in markets such as: Bakery, Ice, Consuming products, Tortilla and Lawn & Garden.

Position Description:

This person will provide technical assistance to customers and the sales team. Support quality control, sales, and R&D departments by providing on-site technical expertise related to customer complaints and approval processes.

Duties:

Assess packaging equipment set up and performance.
Evaluate how SPRs films and bags run on various lines.
Troubleshoot and identify opportunities to improve product compatibility and efficiency.
Lead root cause investigations for quality control claims.
Collaborate on product development and improvement initiatives.

 Qualifications:
Bachelor’s degree in chemical engineering or chemistry
The ideal candidate will have deep technical knowledge
Ability to interact confidently with operators, engineers, plant managers and purchasing teams.
Will work cross functionally to enhance product performance and strengthen customer relationship
Provide opportunities for SPR’s flexible packaging and agriculture solutions.
Positive and energetic individuals that can work well with all levels of an organization; must be able to get along well with others and willing to work long hours when needed
Excellent organization skills and attention to detail
Excellent communication skills – both written and oral
Ability to work effectively in a fast-paced, dynamic environment
In depth knowledge of Microsoft Office applications – MS Excel, Access, Word, PowerPoint
Experience with industrial packaging equipment is preferred but not required.