Quality and Safety Coordinator - 0.5 FTE

Description

ABOUT VISANTE

We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience.

We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction.  

Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.

ABOUT THE POSITION (Remote)

The Quality and Safety Coordinator leads and independently contributes to the organization’s clinical quality and safety initiatives across field services clients under the direction of the Director of Quality and Clinical Programs.  This role is responsible for delivering operational, analytical, and coordination support for quality management, safety, and regulatory/accreditation programs. The Coordinator develops, implements, and evaluates metric frameworks, independently oversees data collection, monitoring activities, and prepares and interprets analytical reports, providing actionable insights and recommendations to support leadership decision making. By analyzing trends and exercising judgement in identifying risks and opportunities, the role contributes to visibility into quality performance and continuous improvement efforts.

In support of the organization’s safety programs, the Quality and Safety Coordinator leads the coordination and evaluation of activities related to quality-related events, medication errors, near-miss trends, adverse events, and infection prevention indicators. The Coordinator independently analyzes and interprets data trends, determines appropriate follow-up actions and monitors effectiveness of improvement initiatives, exercising judgement consistent with organizational standards. This role also supports regulatory and accreditation readiness by leading components of policy management processes, ensuring compliance requirements are interpreted, implemented, and monitored, to ensure materials are current, organized, and audit ready.

The Coordinator partners strategically with internal stakeholders, client quality teams and clinical pharmacy departments to align practices with regulatory and organizational standards, lead or significantly influence quality and safety improvement initiatives, and drive operational excellence efforts. The Quality and Safety Coordinator oversees and facilitates the event escalation processes by evaluating and synthesizing information, documentation, and communication related to complex patient cases or high-impact clinical or quality events, making recommendations regarding escalation and risk mitigation to leadership. The role also leads components of clinical competency and standardization initiatives by designing and overseeing processes for training documentation, evaluating competency data, tracking required competencies, and driving standardization for clinical practices for pharmacists, nurses, and dietitians. Through these activities, the Coordinator exercises independent judgement to enable a culture of safety and reliability.

Principle Duties and Responsibilities       

• Lead and manager aspects of the organization’s quality management program, including development of metrics, data analysis, monitoring, and interpretation of results to provide recommendations for leadership review.  
• Lead the evaluation of continuous improvement of safety program activities through independent review, analysis, and interpretation of quality related events, medication errors, near miss trends, adverse events, infection prevention indicators, and determine and drive follow up improvement actions.   
• Lead assigned components of regulatory and accreditation readiness by interpreting requirements and ensuring effective implementation of policy management, documentation maintenance, and compliance monitoring.
• Serve as a key advisor and partner cross-functionally with client quality teams, and clinical pharmacy departments to influence alignment of standards, improve strategies and guide operational excellence initiatives.
• Develop, evaluate, and maintain clinical therapy protocols, formulary standards, REMS documentation, and anaphylaxis preparedness materials in accordance with established governance processes.
• Lead components of the event escalation process by evaluating and synthesizing information, and making recommendations regarding risk, escalation and resolution strategies for complex patient cases or high-impact clinical or quality events.
• Design, monitor, and evaluate clinical competency initiatives by analyzing competency outcomes and recommending improvements, driving standardization of practice expectations.

Requirements

Education

Required: BS or PharmD from an accredited college of pharmacy.

Preferred: Master’s degree preferred (e.g., MBA, MHA, MS in Organizational Leadership, or related discipline). 

Experience

Required: 3+ years of progressive experience in specialty and/or infusion pharmacy, including quality program oversight and interdisciplinary collaboration. 1+ years of leadership experience supporting quality program activities and / or accreditation activities. Demonstrated experience leading or supporting accreditation readiness, quality management, event review/RCA, and policy governance. 

Preferred: Demonstrated expertise with sterile compounding quality systems and USP 797/800 practices.

Experience partnering with client quality departments and multi-entity clinical pharmacy leadership.  

Credentials

Preferred: Board Certification (BPS certification). CPHQ (or comparable quality credential). Lean Six Sigma (Green Belt/Black Belt).

Licensure

Required: Active, unrestricted pharmacist license (RPh) in at least one state; ability to obtain additional licensure as needed. 

Special Skills: 

• Exceptional communication, collaboration, and project management abilities with a strong capacity to influence strategy and outcomes across teams without direct authority
• Demonstrated success improving quality outcomes via independent, data-driven decision making and process improvement leadership
• Ability to exercise judgment and drive consistent performance across diverse Field Services client engagements
• Strong focus on interpreting regulatory/accreditation standards and applying them operationally within quality management programs

Compensation and Benefits: We offer competitive salary and benefits for this part-time salaried role. 

Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations