QA Engineer II

About mPulse:  mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

Job Summary:

We are seeking a QA Engineer to join our team and ensure the delivery of high-quality products. The successful candidate will be responsible for testing and verifying Web, API, and database platforms and creating test plans. Duties include writing and executing test scripts, analyzing results, tracking defects, and reporting outcomes. The ideal candidate will have a minimum of 4 years of experience testing web-based and API systems and possess strong attention to detail. We are looking for a proactive, collaborative, and results-driven individual who is willing to go the extra mile to meet expectations in a fast-paced environment.

Duties/Responsibilities:

• Write, manage and execute functional, integration, API and user acceptance testing plans
• Test case planning based on business and functional/technical requirements
• Exploratory testing and utilization of targeted manual testing to identify issues
• Participate in sprint planning and requirements review meetings.
• Participate in troubleshooting applications and systems issues.
• Identify, document and track bug tickets in JIRA
• Communicate with internal teams (e.g. developers and product managers) to identify system requirements.
• Provide guidance to non-technical team members researching technical issues
• Assist with troubleshooting production issues in partnership with our Reliability Engineering team as well and DevOps and Application Development teams.

Skills/Abilities/Experience:

• At least 3 years of work experience in software development and testing.
• Must have hands-on experience designing and executing functional, GUI and API tests.
• Have strong understanding of QA methodologies, efficient testing strategies, and modern best practices.
• Understanding of all phases of SDLC (especially Agile/SCRUM environment)
• Working knowledge of testing tools including: ChromeDevTool, Postman, TestRail.
• Must have experience creating detailed test plans/test cases that cover all positive and negative scenarios.

Minimum Qualifications:

• Has an undergraduate degree in Computer Science or equivalent level of industry experience.
• Communicates and collaborates with product developers, direct manager and engineering peers to develop solutions
• Is responsive to assigned Bugs / hotfixes
• Possesses a basic understanding of MPulse’s business
• Has successfully participated in the completion and release of production builds
• Regularly has work reviewed by senior QA engineers and applies feedback

Physical Requirements:

• Ability to stand and sit for extended period of time.
• Ability to lift 50 lbs. weight.

Why mPulse? 🙌

🏡 Remote-First & Flexible PTO — work from wherever you're most productive
🏥 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
💰 401(k) + 4% Match — with financial advisors to help you plan
👶 6 Weeks Parental Leave
📈 Invest in You — 30-60-90 day plans and frequent training
🎉 Culture of Recognition — peer-to-peer bonuses & team celebrations

Equal Opportunity: mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

*If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at [email protected]