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Salary Unstated 87d ago

Public Safety Dispatcher

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UnityPoint Health

Dubuque, IA, US

On-site

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Summary

The dispatcher serves as the primary point of contact for security communications, prioritizing emergency calls and dispatching Public Safety Officers. They are responsible for monitoring alarm systems and CCTV while accurately documenting all incidents and officer activity.

Job Description

Overview

Shift: PRN, as needed. We are looking for someone that has availability on 1st, 2nd and 3rd shifts

Be the Lifeline That Keeps Our Hospital Safe.

As a Public Safety Dispatcher at UnityPoint Health - Finley Hospital, you’ll be the vital link between our hospital community and emergency response personnel. You will serve as the primary point of contact for all security and safety communications, ensuring that help is dispatched swiftly and accurately when it matters most. Your calm demeanor, clear communication, and quick decision-making will help maintain a safe and secure environment for patients, visitors, and staff.

Seize this opportunity to be part of a team that makes a real difference in patients’ lives!

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • Receive and prioritize emergency and non-emergency calls for assistance.

  • Dispatch Public Safety Officers and coordinate responses to incidents, alarms, and emergencies across the hospital campus.

  • Monitor security and fire alarm systems, access control, and CCTV cameras.

  • Document and log all calls, incidents, and officer activity accurately in dispatch records.

  • Communicate clearly and effectively with hospital staff, public safety officers, and external emergency responders.

  • Maintain composure and professionalism in high-pressure or emotionally charged situations.

  • Support overall safety operations and contribute to a culture of security awareness and service excellence.

Qualifications

Education: 

  • Must be 18 years old
  • High School Diploma/GED

Experience: 

  • Prior experience in emergency dispatching, public safety, or security operations strongly preferred.

Knowledge/Skills/Abilities: 

  • Familiarity with radio communication systems and dispatch software a plus.

  • Ability to multitask and remain calm under pressure.

  • Excellent verbal and written communication skills.

  • Strong attention to detail and ability to document accurately.

  • Must be able to work flexible hours, including nights, weekends, and holidays as needed.