Public Area Attendant (Houseperson)

Public Area Attendant (Houseperson) Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.

PART-TIME POSITION (2-3 shifts per week with possibility to become FULL-TIME)

3pm-11pm shift // WEEKEND AVAILABILITY REQUIRED

Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)

• Compensation: $16.50 per hour
• Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)
• Paid Vacation
• Paid Birthday 
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

ESSENTIAL FUNCTIONS

• Keep lobby areas and furniture clean and neat.
• Clean guest landings and vending rooms.
• Clean and maintain all stairwells, including ground floor tile.
• Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
• Check and maintain the physical condition of the hotel.
• Clean public restrooms and replenish amenities, including employee restroom.
• Obtain assignments from Front Desk and HelloShift.
• Check your equipment; make sure to restock for next shift.
• Know the security procedures for entering a guest room.
• Report damages to Front Desk.
• Answer Relay Radio and HelloShift when requested.
• Empty trash cans (indoor/outdoor).
• May be required to clean guest rooms.
• Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.
• Keeps elevators and elevator tracks clean and free of dirt.
• Accommodate guest special requests and deliver items courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Responsible for the proper administration of key control for issued keys.
• Carry out any reasonable request by management that you are capable of performing.
• Must be available day before & day of QA Inspection.
• Turn in daily shift checklist to management. 

TECHNICAL SKILLS

• Familiar with frequently used standard operating procedures.
• Ability to work independently with minimum supervision, prioritizing pertinent tasks.
• Ability to communicate effectively both written/verbally with diplomacy and respect.
• Individual must possess a good work history and stability.
• Willingness to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
• Use company approved cleaning chemicals for each assigned task.

GUEST RELATIONS

• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.