PT Sales Associate - Sebastopol

GENERAL SUMMARY OF DUTIES: Responsible for ensuring each customer
receives outstanding service by creating a positive, friendly, and
sales-driven environment. Assist customers in selecting products
tailored to their needs, maintain thorough product knowledge, drive
sales goals, and deliver an exceptional customer experience.

Understand and embrace the mission of SPARC, affiliate
organization(s), and their role in the industry and local and greater communities.

SUPERVISION RECEIVED: Reports to Dispensary Manager and Service Leads

SUPERVISION EXERCISED: None.

EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.)

• Deliver exceptional customer service in alignment with
  established standards, ensuring satisfaction and loyalty.
• Build and maintain strong relationships with customers,
  vendors, and team members to foster a collaborative sales environment.
• Address and resolve customer inquiries promptly and
  efficiently, escalating to management as needed.
• Proactively recommend and guide customers toward suitable
  cannabis products based on their preferences and needs.
• Communicate the features, benefits, and effects of different
  cannabis products to customers.
• Accurately process sales transactions using the Point of Sale
  system, including cash, ACH and card payments.
• Uphold strict controls to protect company assets and minimize
  risk under management’s guidance.
• Set up, organize, and maintain product displays, ensuring an
  inviting sales floor.
• Assist with merchandise replenishment, inventory monitoring,
  and participating in regular stock counts.
• Facilitate customer account setup and data entry, ensuring
  accurate records in the database.
• Leverage upselling and cross-selling techniques to maximize
  transaction value and promote complementary products.
• Consistently meet and exceed Key Performance Indicators
  (KPIs), such as conversion rates, average transaction value,
  loyalty sign ups and total sales.
• Collaborate with team members to achieve store-wide sales
  goals and coordinate company promotional strategies.
• Answer incoming calls and route them appropriately to support
  customer engagement.
• Maintain an organized inventory of promotional materials and
  other supplies.
• Ensure cleanliness and visual appeal of the dispensary,
  including daily housekeeping tasks.
• Foster a professional and respectful work environment that
  prioritizes trust and teamwork.
• Adhere to HIPAA/PII guidelines to maintain customer confidentiality.
• Provide a welcoming orientation to new customers, introducing
  them to the dispensary’s offerings and layout.
• Stay informed about industry trends, product innovations, and
  best practices to identify new sales opportunities.
• Achieve and exceed sales targets through a consultative
  selling approach.
• Perform other sales-related duties as required.

Requirements

PERFORMANCE
REQUIREMENTS:

Knowledge, Skills and Abilities

• Availability to work varied shifts, including nights,
  weekends, holidays, and special events.
• Consistently uphold high customer service and sales standards.
• Communicate effectively and professionally with customers and
  team members.
• Demonstrate a solid understanding of cannabis products and
  their uses.
• Exhibit initiative in meeting customer needs and exceeding
  sales goals.
• Possess strong problem-solving and interpersonal skills.
• Display proficiency with point-of-sale systems and cash handling.
• Thrive in a fast-paced, evolving environment while maintaining
  high standards.
• Show strong organizational skills and adaptability.
• Commit to personal accountability and ownership of responsibilities.
• Stay informed on cannabis strains, genetics, cultivation
  practices, and effects.
• Approach work with patience, flexibility, and a commitment to
  customer satisfaction.
• Leverage promotional campaigns and events to boost sales and
  engage customers.
• Maintain awareness of competitor offerings to position SPARC’s
  products effectively.

EDUCATION/EXPERIENCE: High school diploma or GED; one to three
months of related experience and/or training preferred. Retail, cash
handling, Point of Sale (POS), and customer service experience
strongly desired. Experience in the cannabis industry is a plus but
not required. Must be 21 years old and able to pass a background check.

TYPICAL PHYSICAL DEMANDS: Work may require prolonged standing or
sitting, as well as bending, stooping, and stretching. Requires manual
dexterity and coordination to operate equipment like cash registers,
phones, and calculators. Requires normal visual and auditory
capabilities. Must occasionally lift up to 50 pounds.

TYPICAL WORKING CONDITIONS: Work is performed in a bustling
cannabis dispensary with varying noise levels and temperature
fluctuations. Regular contact with staff and the public is required.
The role may involve handling challenging customer situations or
working under tight deadlines. Flexibility to work during peak hours,
weekends, and holidays is necessary.

CERTIFICATES/LICENSES: None.

Benefits

BENEFITS AND
PERKS:

• Voluntary
  Life Insurance 
• Employer
  paid Life and LTD 
• Hospital/Accident/Critical
  Illness Indemnity 
• Commuter
  FSA 
• 401(k)
  Retirement 
• Pet
  Insurance 
• Employer
  paid Employee Assistance Plan 
• Employee
  discount 
• Employee
  dispensary credit/allowance 
• Free snacks
  at all SPARC locations
• Tip pool
  distribution 
• Sales bonus
  incentives
• 7 days paid
  Holidays per year
• Vacation
  accrual 
• Sick
  leave accrual
• 2 Paid
  personal days - Birthday and
  Anniversary