PT Medical Receptionist

Job Title: Medical Receptionist

Job Location: Central Office, Lakeland, FL

Division/Department: Radiology & Imaging Specialists – Per location

Reports to: Officer Supervisor

Type of Shifts: Part Time – Weekend shift

Company Mission/Summary:

Recognized and accredited by the American College of Radiology, Radiology and Imaging Specialists (RIS) prides itself on being a high-quality workplace that is supportive of you through teamwork and celebrating success. RIS has grown to be one of the leading radiology providers in Polk County since starting over 50 years ago. With more than 45 physicians and five imaging centers, our physicians, administration, and staff strive to be an independent radiology practice providing the community with high-quality, compassionate service utilizing leading-edge technology. As a growing company, you’ll find opportunities to strengthen and develop your career in healthcare with a team of supportive leaders. RIS is based in historic Lakeland Florida, with great community offerings such as outdoor recreational activities, excellent universities, award-winning community theaters, art museums, and more.

Introduction:

The Medical Receptionist responsibilities include Patient check-in and arrival. This position requires detailed knowledge of all aspects of patient services, including patient appointments, registration protocols, billing practices, telephone practices and scheduling guidelines. The position requires the ability to plan, schedule, organize and respond appropriately to a wide variety of subjects and situations. 

Job Objectives:

• Greet and check-in patients upon arrival in a courteous and professional manner
• Register new patients and update existing patient demographics by collecting detailed patient information including verifying patient’s current insurance information
• Assist patients with registration/check-in process ensuring all necessary forms are completed.
• Collect co-pays and process payments
• Scan information into patient charts
• Responsible for cash box protocols
• Schedule and re-schedule patients including walk-ins and incoming orders
• Burn CDs when requested, upload CDs from outside facilities for comparison as necessary
• explain exam to patients to ensure patient safety and cooperation
• Consults with referring physician offices in a concise and courteous manner
• Other duties as assigned

Perks and Benefits:

• RIS offers competitive Medical, Dental, Vision, Life and Disability insurance

Education and Experience:

• High school graduate or equivalent required, college degree preferred 
• Customer Service Experience Preferred

Skills & Qualifications:

• Excellent organizational, written, and verbal communication and interpersonal skills are required
• High levels of compassion, intelligence, and cultural sensitivity are required
• Skills in establishing and maintaining effective working relationships with staff and patients and the ability to work independently
• Thorough knowledge of administrative practices and procedures

Physical Requirements:

• Ability to sit for prolonged periods
• Normal hand eye coordination and manual dexterity
• Ability to lift up to 50 lbs. 
• Ability to distinguish letters and symbols
• Ability to respond quickly to sounds
• Clarity of vision at close distances (20 inches or less) and far distances (20ft or more)
• Ability to work independently 

Radiology and Imaging Specialists is an equal opportunity employer