PT Bistro Attendant

Job Description

Bistro Attendant 

Department: Food & Beverage

Reports To: Assistant General Manager

PT - 3 shifts per week. All evenings 4:30pm-10:30pm.

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Bistro Attendant is responsible for providing exceptional service to guests in the hotel’s Bistro. This role involves a variety of duties, including food and beverage service, guest assistance, and maintaining the overall ambiance of the Bistro area.

Responsibilities

Guest Service:

o Greet and welcome guests in a warm and professional manner.

o Anticipate and address guest needs, offering personalized service.

o Assist guests with inquiries, requests, and reservations.

o Provide information about local attractions, dining options, and hotel amenities.

Food and Beverage Service:

o Prepare and serve food and beverages according to established standards.

o Stock and maintain the lounge with appropriate supplies.

o Ensure proper food presentation and temperature control.

o Clean and sanitize work areas regularly.

Bistro Maintenance:

o Maintain the cleanliness and organization of the Bistro.

o Restock supplies as needed.

o Monitor the lounge environment, ensuring a comfortable and inviting atmosphere.

o Address any maintenance issues promptly.

Administrative Tasks:

o Complete daily checklists and reports.

o Adhere to all hotel policies and procedures.

o Assist with inventory control and ordering.

Qualifications

· Previous experience in a hospitality or customer service role preferred.

· Excellent interpersonal and communication skills.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Strong attention to detail and organizational skills.

· Ability to work independently and as part of a team.

· Food Handler’s Certification (if required by local regulations).

Perks & Benefits:

· Medical, Dental, Vision

· Hotel Discounts

· Paid Time Off

· Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Courtyard by Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Qualifications

The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints