Part-Time Help 365 Case Manager (English/Mandarin/Cantonese)

JOB DESCRIPTION

Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) 

Location: New York, NY 

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) will assist with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Manhattan program. This role will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process the Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and provide assistance with accessing the appropriate resources to prevent families from being evicted from their homes. 

The Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) will report to the Social Services Program Manager at the 8 East 109th Street, New York, NY 10029 location. The schedule for this position is Tuesday through Saturday, 9 AM to 3 PM. This is a part-time, non-exempt position, scheduled for up to 28 hours per week.

Responsibilities:

• Conduct intake assessments for all new clients of New York Common Pantry and provide emergency pantry assistance as needed.

• Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.

• Educate clients on available benefits and collaborate with them to identify which services to pursue through Help 365 case management.

• Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.

• Verify and document receipt of benefits and entitlements for each client.

• Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.

• Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.

• Resolve membership-related issues, including lost, inactive, or incorrect membership cards.

• Maintain accurate, timely, and confidential case records in the client database.

• Other responsibilities as assigned.

Qualifications:

• Full professional proficiency in both English and Mandarin/Cantonese is required.

• A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.

• Commitment to helping the communities in need and NYCP’s work and mission.

• Solid computer literacy and general administrative/clerical skills.

• Professional written and verbal communication skills.

• Proficient with Microsoft Office Suite and Google Drive.

• Experience with case management databases.

• Experience with HRA’s Paperless Office System (POS).

• Experience with public benefits and utilizing database platforms to capture information.

• Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.

• Cultural sensitivity and respect when serving diverse communities.

• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.

• Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time. 

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law. 

Pay: $21.50/hour 

Benefits:

• Paid Holidays 

• Paid Time Off, including Vacation, Personal, and Sick

• 403(b) Retirement Plan 

• Employer Paid Life Insurance and Long-Term Disability

• Voluntary Life Insurance

• Voluntary Pet Insurance

• Pre-tax Transit benefits