PSP Account Manager

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

We are looking for a commercially minded and result-driven PSP Account Manager to join our growing team. In this role, you will bridge the gap between deal closure and long-term merchant growth. You will take over new B2B clients from the Business Development team, guide them through to a successful live processing launch, and proactively scale their portfolio.

Your main focus will be customer retention, volume growth, upselling payment products, and optimizing payment performance for our merchants in a dynamic fintech environment.

Key Responsibilities

• Merchant Onboarding & Portfolio Growth: Take over new B2B merchant relationships post-sale, drive them to a successful live launch, and actively manage an existing client portfolio.

• Account Strategy & Revenue Expansion: Build account plans focused on retention, profitability, volume growth, upselling, and cross-selling payment solutions.

• Commercial Leadership: Lead commercial discussions, including pricing, contract expansions, renewals, and new feature adoption.

• Payment Flow Optimization: Analyze merchant payment data, authorization rates, transaction flows, and routing performance to identify and execute growth opportunities.

• Stakeholder Management: Build strong, long-term relationships with commercial, operational, technical, and C-level stakeholders on the merchant side.

• Cross-Functional Collaboration: Partner closely with Business Development, Product, Operations, Risk, Support, and Technical teams to ensure seamless service and resolve operational blockers.

• Pipeline & Risk Management: Maintain accurate CRM records, pipeline forecasts, and proactively identify customer churn or commercial risks.

Required Experience and Skills

• 2–5 years of experience in Account Management, Customer Success, Commercial Management, or Business Development in a B2B environment.

• Proven commercial track record in managing existing customer relationships, driving revenue growth, retention, renewals, and upselling.

• Data-driven mindset: Ability to analyze commercial, transaction, and performance metrics to support business recommendations.

• Language proficiency: Professional English along with Ukrainian and/or Russian (written and spoken).

• Strong soft skills: Excellent negotiation, presentation, and relationship-management abilities with a consultative sales approach.

• Ownership & Structure: Structured, proactive, and independent working style, capable of managing multiple client relationships simultaneously.

• Location: Remote-first position (candidates must be based in the EU / EU time zones).

Preferred Experience

• Fintech / Payment Background: Prior experience in payments, PSPs, payment gateways, acquiring, e-commerce, financial services, or iGaming.

• Payment Domain Knowledge: Understanding of payment processing, authorization rates, routing, retries, fraud prevention, and Alternative Payment Methods (APMs).

• High-Volume Clients: Experience working with enterprise-level or high-volume merchants (Tier-1 merchant exposure is a strong plus).

• Tooling: Familiarity with modern CRM, analytics, and business-intelligence tools.

Our Benefit Cafeteria is Packed with Goodies:

What We Offer

• Flexibility & Work-Life Balance: 100% remote-first position with flexible working hours.

• Paid Vacation: 24 working days of paid annual leave.

• Sick Leaves: 14 paid sick leave days per year.

• Birthday Off: An extra paid day off to celebrate your birthday.

• Health Insurance Compensation: Monthly/annual monetary allowance for health insurance coverage across Europe.

• Learning & Development Budget: Dedicated annual budget for professional courses, certifications, and educational programs.

• Team Building & Culture: Budget allocated for team buildings, offline gatherings, and corporate events.

• Professional Growth: Opportunity to work in a dynamic international team, scale Tier-1 merchant portfolios, and grow along with newly launched fintech products.