Digital & CRM Project Manager

Company description

ABOUT PUBLICIS SAPIENT 

Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot,  Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations.  The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers.  Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visit publicissapient.com. 

Overview

The opportunity

We are looking for an Agile Project Manager to join our Product and Digital Transformation practice, supporting Digital and CRM initiatives for the Italian market.

This role is suited to someone with experience in Digital delivery and/or CRM operations who is comfortable working with client stakeholders and cross-functional teams. You will help coordinate initiatives, improve ways of working and provide practical advisory support on evolving Digital business priorities, CRM and customer engagement.

Your role

As PM, you will contribute to the successful delivery of Digital and CRM initiatives, helping client and delivery teams maintain clear priorities, effective coordination and consistent progress.

Support digital and CRM delivery

• Support the coordination and delivery of CRM and Digital initiatives.
• Coordinate delivery teams to ensure agreed milestones and quality standards are met.
• Help ensure activities remain aligned with client priorities and expected outcomes.

Coordinate stakeholders and teams

• Work with client stakeholders and internal teams across CRM, Web, Marketing, Operations, Product and Technology.
• Organise and facilitate meetings, workshops and alignment sessions.
• Provide structured input and practical advice to clients on Digital business priorities, CRM and customer engagement initiatives.
• Maintain clear and timely communication across all parties involved.

Contribute to continuous improvement

• Identify opportunities to simplify processes and improve operational efficiency.
• Support the testing, rollout and adoption of new tools and ways of working.
• Contribute to a collaborative, pragmatic and delivery-focused team environment.

Requested experience

• 3+ years of experience in project management, product, Digital transformation, CRM, marketing operations, customer experience or related areas.
• Experience in project coordination, stakeholder management or Digital delivery activities.
• Strong organizational skills and the ability to manage multiple priorities.
• Good communication, collaboration and problem-solving skills.
• Interest in Digital, CRM and customer engagement.
• Fluent Italian and good working English.

Nice to have

• Familiarity with project management approaches and collaboration tools.
• Previous experience in a consulting, agency or client-facing environment is desirable.

Additional information

The salary range for this position is €30,000 to €40,000 (annual gross).

This reflects the range we reasonably expect to pay for this role. Individual pay within this range is determined by a combination of relevant skills, experience, and demonstrated expertise assessed during the hiring process. 

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

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