Provider Team Coordinator - Emergency Medicine - MarinHealth Medical Center

Greenbrae, CA – Seeking Provider Team Coordinator

Everybody Has A Role To Play In Transforming Healthcare

As a Provider Team Coordinator, you play a vital role in our mission to improve lives. Support the delivery of care by assisting patients with obtaining services, coordinate patient care, and promote efficient use of the teams’ time and perform all clerical duties required to complete patient throughput. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Help facilitate the following duties to help the flow of the department:
  • Facilitate patient flow in the department.
  • Assist with calling patient families.
  • Assist with calls to clinics and other hospital facilities.
  • Assist with taking messages and directing messages to appropriate people in the department.
  • Respond to nurse call lights and then inform the appropriate staff of patient’s needs.
  • Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.
  • Retrieve wheelchairs and return to appropriate locations.
  • Call lab/radiology to inquire about lab results.
  • Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.
• Patient Communication and Relations:
  • Identify patients in the department for patient experience assessment.
  • Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.
  • Provide feedback and service recovery input to the clinician staff and department as appropriate.
  • Educate patients on the hospital or system’s patient satisfaction survey process and timing.
  • Extend outreach to patient’s post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.
  • Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Patient Experience Surveys
  • Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.
  • Provide results and analysis of trends for operational improvements to the leadership team.
• Clinician observation
  • Provide feedback in written and oral communication to clinicians, department staff, and leadership in efforts to improve patient satisfaction measures regarding provider interaction.
  • Practice regular communication with care team members to provide feedback around process improvement of services offered that can better serve the patient and increase effectiveness of the role.
• Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital patient experience initiatives.
• Perform duties under compliance with HIPAA and understand the importance of protecting patient information.
• Maintain documentation of all patient encounters in excel or software-based program and complete reporting requirements according to program standards.
• Attend and represent the organization at trainings and meetings at the request of or with the approval of supervisor.
• Fully disclose relevant training, experience, and credentials to help patients understand the scope of their services. The Vituity Provider Team Coordinator is not qualified to provide and refrains from any activity that could be construed as clinical in nature.
• Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of patient satisfaction metrics.
• Meet department/organization quality goals.

Required Experience and Competencies

• High school diploma or GED equivalent required.
• Experience in hospitality industry and/or familiarity with patient satisfaction/experience preferred.
• Professional demeanor with strong interpersonal and communication skills.
• Excellent organizational skills.
• Knowledge of facility and OSHA safety rules and procedures.
• Knowledge of HIPAA regulations.
• Knowledge of Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.

The Practice

MarinHealth Medical Center – Greenbrae, California

• Level III Trauma Center, STEMI Receiving Center, and Stroke Center.
• 327-bed independent hospital with a hybrid ICU.
• Annual volume of approximately 39,500.
• 12-15 encounters per day per hospitalist and 8-9 encounters per night per nocturnist.
• An award-winning, full-service, non-profit hospital that has been meeting the community’s healthcare needs since 1952.

The Community

• Greenbrae, California, is a picturesque community nestled along the Marin County coast, offering a blend of suburban charm and natural beauty.
• Just minutes from San Francisco, it boasts stunning views of the San Francisco Bay, with landmarks like the Marin Headlands and Mount Tamalpais State Park nearby for hiking, biking, and exploring.
• The charming neighborhood offers a serene atmosphere while being close to Marin's vibrant cultural scene and fine dining.
• The weather is typically mild, with Mediterranean-style summers and cool, foggy winters, perfect for outdoor living.
• Greenbrae's strong sense of community, excellent schools, and proximity to major employers and attractions in San Francisco make it an ideal place to live.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary range for this role is $19.00 per hour. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.