Provider Support Specialist (TEMP)

Position Summary

The Provider Support Specialist will support family child care educators (FCC educators) through training, Peer Learning Community (PLC), one-on-one technical assistance and/or consultation to improve child care quality and to run a successful child care business. Emphasis will be placed on supporting FCC educators in developing knowledge and skills around the areas of business management, child development as well as health and safety.

Primary Key Deliverables

• Onboarding and Systems Integration
  • Complete agency-wide and departmental onboarding to gain full proficiency in Wu Yee’s operational tools.
  • Establish a weekly reporting cadence with the supervisor to track progress against the temporary project roadmap.
  • Conduct 2 Peer Learning Communities on Business and/or Best Practices in Child Development in Spanish.
    • Develop the content and Create the PowerPoint.
    • Conduct the presentation/PLC
    • Facilitate the conversation during the meeting 
  • The total duration of each PLC session is 2 hours with 1.5 hours of prep. This includes pre-session setup (logging in 15 minutes early) and post-session debriefing/Q&A (10–15 minutes).
  • The target audience for these PLC sessions includes, but is not limited to, Early Learning For All (ELFA) Family Child Care (FCC) providers, non-ELFA FCC providers, teachers and teacher assistants working at FCCs/centers, and prospective FCC providers.
  • Create/update fliers and handouts that can be used on the day to day work to support Pre-start up FCCs and expansion.
  • Maintain 100% accuracy in data entry and compliance tracking according to departmental standards.
  • Complete all outstanding project tasks and deliverables as outlined in the initial project scope.
  • Conduct a final knowledge-transfer meeting with the permanent team to review project outcomes and remaining action items.
  • Perform a final quality assurance check on all files, ensuring they are audit-ready and archived correctly.

Required Knowledge, Experience & Skills

• Experience: 2–4 years of administrative or project coordination experience, preferably in a nonprofit or early childhood education environment. Knowledge of family child care business development and requirements. Experience providing training, PLC and professional development using adult learning principles
• Technical Proficiency: Strong command of Microsoft Office Suite and Google Workspace; experience with project management software (e.g., Asana) is preferred.

• Communication: Clear verbal and written communication skills with the ability to interface professionally with diverse staff members. Bilingual and biliterate in Chinese/English required
• Detail Orientation: Proven ability to manage large volumes of information with high accuracy and minimal supervision.

Core Competencies

• Agility: The ability to adapt quickly to new systems and tasks in a fast-paced environment.
• Accountability: A strong sense of ownership over project deadlines and the quality of final deliverables.
• Collaborative Spirit: Ability to work effectively within a team and build rapport quickly during a short-term assignment.

Physical and Cognitive Demands

Note on Essential Functions: Wu Yee Children’s Services is committed to diversity and inclusion; reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

• Communication: Must be able to exchange accurate information and provide project updates to stakeholders.
• Physical Activity: Regularly required to sit for long periods; must be able to operate a computer and other office productivity machinery. Occasionally required to lift up to 25 pounds.
• Cognition: Must be able to analyze data, follow complex instructions, and meet strict deadlines.
• Environment: Ability to function effectively in a professional office setting or remote environment as assigned.