Property Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client and tenant experience. It is also important that the applicant has experience in communicating with and directly managing the relationship of top owners, investors, and key stakeholders. The ideal candidate will possess organizational skills, meticulous attention to detail, team leadership, and a genuine enthusiasm for providing outstanding service. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate knowledge and expertise to create environments where people feel valued, connected, and inspired. Responsibilities include, but are not limited to: 

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing best-in-class hospitality experience.

• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.

• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.

• Support event programming coordination with a focus on creating and maintaining a community atmosphere.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

• Foster connectivity and support key relationships with ownership, internal stakeholders, vendors, and the public.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

Operations:

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, housekeeping functions, lands, hangars, and adherence to budgetary standards.

• Own the financial performance of the asset(s), including rent collection, operating expenditures, capital expenditure planning, budget adherence, and full profit and loss (P&L) responsibility.

• Lead the execution of the financial performance of the asset(s), ensuring rent collection, on or under budget operating expenditures, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility and all required reporting deadlines.

• Develop the Annual Business Plan and Operating Budget for the property.

• Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.

• Tender, negotiate and provided recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.

• Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.

• Monitor all property management led construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.

• Ensure the property is well-maintained and aesthetically pleasing.

• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Support all fiscal activities, including profit and loss (P&L) responsibility.

• Own the preparation, review, and submission of accurate and timely financial reporting, including variance analysis, forecasts, and required client and ownership reports.

• Support marketing and leasing initiatives for both current and prospective tenants.

• Support or direct all emergency procedures

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• 5+ years of related management experience.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical and project management skills
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• This position is fully on-site and requires working from the assigned property five days per week
• Work indoors approximately 85% of the time and outdoors 15% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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