Project Coordinator
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FURNITURE MARKETING GROUP INC
Plano, TX, US
Summary
The Project Coordinator manages the end-to-end sales order fulfillment process, from order entry through pre-installation. This includes coordinating with manufacturers, managing lead times, and handling post-order tasks such as warranty claims and delivery packets.
Job Description
Job DetailsJob Location: Dallas Headquarters - Plano, TX 75093Job Summary:
Project Coordinators own the order placement of all projects as well as handling all back-office activity for the Sales Support department. The coordinator’s primary responsibility is supporting Sales Coordinators to place orders and manage all post-order project-related tasks, such as: placing orders, coordinating service work (warranty), factory interface, handling questions/issues regarding lead times and ship dates, and order close-out. Project Coordinators are responsible for the entire sales order fulfillment process, including management of customer orders from order entry through pre-installation, providing support to sales personnel, and accurate/timely service to customers.
Responsibilities and Duties:
Order Preparation
Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
Submits orders through ERP system and sends purchase orders to manufacturer partners.
Sales Order Management
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
Checks acknowledgments against order; resolves discrepancies with factory and/or original Sales Coordinator.
Maintains master sales order and work order files, ensuring the file is complete and up to date.
Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc.
Installation/Delivery Folders
Prepares installation/delivery packet for operations (install drawings, delivery tickets, etc.)
On-going
Participate in team meetings as scheduled.
Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation when Project Manager is not assigned. Including providing clarifications and answers for customer’s questions regarding order issues, as needed.
Manage warranty claims with vendor partners submitted by the PM Team and/or customers.
Other duties as assigned.
Qualifications
Furniture Marketing Group, is the link between space and people in the working world. We have delivered unparalleled service for our business partners for over 42 years - providing sustainable product, process and service solutions on a local and global basis. With access to over 400 contract furniture manufacturers, FMG is able to support small companies up to large corporate accounts with multiple locations and complex facility needs.
What began as a small family owned furniture dealership in 1981, has evolved into a diverse national organization with five working showrooms in Texas and Oklahoma and a presence in nine major markets throughout the United States. Operating under the leadership of 2nd generation owner Greg Almond FMG has grown into a "Family of Companies": Facility Interiors, Inc. supports FMG through a variety of services including installation and labor, WAVE delivers both intellectual and physical workplace strategies on a global scale.
Furniture Marketing Group has consistently been one of Haworth's top five dealers for over a decade with over 250 employees and sales in excess of 100 million annually. FMG was recently named "Haworth Best In Class" for 2022, an annual award honoring select dealerships with exceptional performance in operational excellence, customer satisfaction, sales, marketing, brand development, and enterprise development.
Founded
1981
Company size
201-500 employees
Industry
Furniture and Home Furnishings Manufacturing
Org type
Partnership
Headquarters
Plano, Texas
Furniture Marketing Group, is the link between space and people in the working world. We have delivered unparalleled service for our business partners for over 42 years - providing sustainable product, process and service solutions on a local and global basis. With access to over 400 contract furniture manufacturers, FMG is able to support small companies up to large corporate accounts with multiple locations and complex facility needs.
What began as a small family owned furniture dealership in 1981, has evolved into a diverse national organization with five working showrooms in Texas and Oklahoma and a presence in nine major markets throughout the United States. Operating under the leadership of 2nd generation owner Greg Almond FMG has grown into a "Family of Companies": Facility Interiors, Inc. supports FMG through a variety of services including installation and labor, WAVE delivers both intellectual and physical workplace strategies on a global scale.
Furniture Marketing Group has consistently been one of Haworth's top five dealers for over a decade with over 250 employees and sales in excess of 100 million annually. FMG was recently named "Haworth Best In Class" for 2022, an annual award honoring select dealerships with exceptional performance in operational excellence, customer satisfaction, sales, marketing, brand development, and enterprise development.
Founded
1981
Company size
201-500 employees
Industry
Furniture and Home Furnishings Manufacturing
Org type
Partnership
Headquarters
Plano, Texas
