Program Services Specialist
Apply Now
Location:
VA
Company:
Aston Carter
Summary:
The Program Services Specialist processes child care fee assistance applications and maintains relationships with military personnel and providers. They are responsible for entering client data, determining eligibility, and providing exemplary customer service via phone and email.
Requirements:
Hard Skills: Case management, Customer service, Data entry, Conflict resolution, Multitasking, Microsoft office suite, Database management, Communication skills, Critical thinking, Decision-making, Organizational skills, Time management, Troubleshooting, Active listening, Flexibility, Interpersonal skills
Experience: 2-5 years
Job Description:
Program Services Specialist | Fully Remote | $17-19/Hr | 6-month contract
Description
Summary of Position: The Program Services Specialist is responsible for processing child care fee assistance and maintaining relationships with military personnel, family members, and child care providers.
Position Duties and Responsibilities:
• Ensure all child care fee assistance applications are processed within the mandated timeframes.
• Enters client information and data into an automated database system.
• Determines applicant eligibility according to outlined program requirements.
• As needed, assists applicants in assessing and selecting child care options and determines child care provider qualifications according to outlined program requirements.
• Prepares and distributes accurate program information and required documents (provider agreements, attendance sheets, and other documents) to Family child care providers in a timely manner.
• Provide exemplary customer service to clients via telephone or email and to assist clients in the resolution of questions or concerns.
• Maintain respectful, professional working relationships with clients.
• Maintain high-ethical standards including maintaining strict confidentiality.
• Participate in a team-oriented work environment.
• Perform other duties as assigned.
Additional Skills & Qualifications
Two years of progressive experience in Social Services, Human Services, Child Development, or Military fee assistance policy and procedures or related areas are required.
• Proven experience providing excellent customer service to diverse populations. Conflict resolution experience is a plus.
• Experience in social services, human services, or child development settings.
• Experience with case management and multitasking.
• Experience with call center environment a plus.
Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills.
• Experience with the Microsoft Office suite of products and Internet-savvy.
• Exceptional oral and written communication skills.
• Knowledge of fee assistance program policies and procedures.
• Knowledge of database management.
• Knowledge of superior customer service principles.
Skills:
• Exceptional critical thinking and decision-making skills.
• Exceptional interpersonal skills to engage clients.
• Strong organizational, time management, and troubleshooting skills.
• Active listening skills.
• Flexibility and the ability to work in a dynamic, fast-paced environment.
Abilities:
• Ability to collect, analyze, and present information for diverse audiences.
• Ability to work under high-pressure situations calmly.
• Ability to analyze problems and work with clients to resolve issues or escalate to a higher level of support.
• Ability to work individually and as a part of a team to meet program objectives.
• Ability to work well with individuals of varying backgrounds and skill levels to achieve program goals.
• Ability to establish and maintain effective working relationships with all levels of management.
Job Type & Location
This is a Contract position based out of Arlington, VA.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
