Program Monitor
Boost your chances before you apply.
University of Massachusetts Medical School
Westborough, MA, US
Summary
The Program Monitor is responsible for conducting quality assurance audits and performance reviews for service delivery programs. They will identify deficiencies, develop corrective action plans, and prepare detailed reports for departmental leadership.
Job Description
Overview
Job Summary
Under the general direction of the department Director or designee, the Program Monitor is responsible for the quality assurance activities of assigned service delivery programs within Disability and Community Services (DCS). This position will execute internal assurance reviews and recommend corrective action plans to resolve deficiencies. The program monitor will participate in continuous quality improvement projects as needed. This position will develop and deliver reports outlining audit findings to the Director and Associate Director of each DCS program.
Responsibilities
Major Responsibilities
- Develop the performance measures and methodologies consistent with the program and state agencies’ goals to monitor internal and subcontractor performance with contract terms
- Conduct routine audits and reviews of DCS clinical and operational work products
- Participate in continuous quality improvement projects as determined by contract terms
- Identify deficiencies in performance, and support the Director and Associate Directors in implementing a corrective action plan with input from key subcontractor, program personnel, and departmental management personnel to resolve deficiencies
- Develop and prepare clearly written reports summarizing monitoring activities
- Assist in the development and revision of contract scopes of service
- Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities
- Develop and implement monitoring and training work plans, and preparation of deliverables
- Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation
- Comply with all safety and infection control standards specific to the work site, as applicable
- Perform other duties as required.
Qualifications
Required Qualifications
- Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field
- 5 - 7 years providing direct service in human services, knowledge and experience with clinical, social service/human service/rehabilitation systems
- Knowledgeable of applicable state and federal laws and regulations governing the provision of services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or individuals with medically complex care needs.
- Proficient with Word, Excel, and other desktop tools
Preferred Qualifications
- Master's Level Degree
- Prior experience developing quality assurance programs
ForHealth Consulting partners with purposeful organizations, including state Medicaid agencies and health and human services organizations, to make the healthcare experience better for all – more equitable, effective, and accessible. We know that to do this, we need to address every aspect of the system – how we pay for it, how we manage information, and how we deliver quality care to everyone. As part of UMass Chan Medical School, we leverage world-class expertise to create transformational solutions across the health and human services system. ForHealth Consulting believes in the power of collaboration and a shared purpose – together, we can make healthcare better.
Company size
501-1,000 employees
Industry
Education
Org type
Nonprofit
Headquarters
Westborough, Massachusetts
ForHealth Consulting partners with purposeful organizations, including state Medicaid agencies and health and human services organizations, to make the healthcare experience better for all – more equitable, effective, and accessible. We know that to do this, we need to address every aspect of the system – how we pay for it, how we manage information, and how we deliver quality care to everyone. As part of UMass Chan Medical School, we leverage world-class expertise to create transformational solutions across the health and human services system. ForHealth Consulting believes in the power of collaboration and a shared purpose – together, we can make healthcare better.
Company size
501-1,000 employees
Industry
Education
Org type
Nonprofit
Headquarters
Westborough, Massachusetts
