Program Manager, Refresh & Rollouts

Overview

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Summary

The Program Manager leads a variety of construction projects, working with minimal oversight and embracing change and process improvements. This role requires a customer-focused, budget-conscious professional with strong communication skills and the ability to deliver project scope on schedule and within budget. The Program Manager oversees the full project lifecycle, from planning and scheduling through execution, vendor negotiations, and final close-out, ensuring adherence to company policies and quality standards.

Responsibilities

Project Planning & Execution:

• Develop and manage multiple project schedules, resources, and budgets to meet agreed-upon timelines and financial targets.
• Coordinate with field superintendents to create accurate project timelines and handle on-site issues as they arise.
• Utilize project management software to track job costs, materials, and labor, ensuring data is up-to-date and accessible.

Documentation & Billing:

• Prepare and manage documentation related to purchase orders, change orders, and close-out packages.
• Ensure timely, accurate project close-outs and submit all required documents to customers promptly.

Stakeholder Communication & Relationship Management:

• Maintain consistent, professional communication with customers, internal teams, subcontractors, vendors, and suppliers.
• Build and maintain strong customer relationships, conducting quarterly customer meetings for feedback and lessons learned.
• Provide weekly project status updates to the Director and VP of Construction, including financials, schedule, risks, and opportunities.

Contractor & Vendor Coordination:

• Read and interpret construction drawings and specifications, ensuring project compliance with design intent and standards.
• Negotiate contracts and pricing with subcontractors and suppliers to achieve cost-effective project solutions.
• Oversee superintendents and subcontractors, ensuring proper scheduling, staffing, and task completion across multiple, simultaneous projects.

Quality & Compliance:

• Adhere to company policies and procedures, ensuring worker safety, compliance with regulations, and maintenance of quality standards.
• Identify areas for process improvement and implement changes to enhance project efficiency and customer satisfaction.

Additional Responsibilities:

• Collaborate with team members to address cost-effective solutions and continually improve project delivery processes.
• Maintain open communication with superintendents regarding project updates, resource needs, and potential issues, ensuring timely resolutions.
• Ensure accurate and complete project documentation is delivered to customers, including purchase orders, change orders, and close-out materials.

Qualifications

Skills & Competencies:

• Proficiency in Microsoft Office and project management tracking software.
• Strong organizational and multitasking abilities, capable of managing complex schedules and budgets simultaneously.
• Excellent communication and interpersonal skills, with proven experience interfacing with customers, project management, sales, finance/accounting, and MIS teams.
• Ability to solve problems creatively, think strategically, and adapt to changing conditions.

Education & Experience:

• Bachelor’s degree in Construction Management, Business, or a related field; or equivalent education and/or experience.
• 3-5 years of project management experience with a general contractor, ideally in retail construction remodeling or tenant improvement projects.
• Familiarity with construction processes, industry standards, and best practices preferred.

Year 1 Goals:

• Within 90 days: Attain a thorough understanding and proficiency in company systems, policies, and procedures.
• Within the first year: Demonstrate the ability to independently manage projects, ensuring timely completion and budget adherence.

Working Conditions:

• Typical work hours are Monday through Friday, 8am-5pm; must be available to respond to calls or emails before/after typical hours and on weekends as needed (potentially 50+ hour weeks).
• Willingness to travel up to 25% for site visits, client meetings, or vendor negotiations.

What We Offer

Culture & Growth

• Supportive, collaborative work environment
• Career growth and advancement opportunities
• Tuition reimbursement program
• Regular coaching, feedback, and mentorship to support growth

Health & Wellbeing

• Competitive medical, dental, and vision insurance coverage
• Health Savings Accounts with employer contributions
• Flexible spending accounts for healthcare and dependent care
• Employee Assistance Program

Financial Security

• Weekly pay schedule
• 401(k) with employer match
• Company-paid life insurance
• Company-paid short- and long-term disability coverage

Work-Life Balance

• Generous paid time off and company holidays
• Volunteer Time Off
• Paid parental leave

Pay Transparency

$80,000 - $95,000 Annually

This range reflects the anticipated compensation for this role at the time of posting. Actual pay may vary based on factors such as job-related skills, experience, education, location, and business needs. This position may also be eligible for bonus or incentive compensation based on the nature of the position, individual, department, and/or company performance.

Travel Requirements

This position requires travel as an essential function of the role to support in-person interaction with customers, field partners, and business stakeholders. Travel may be conducted via automobile, air, or other modes of transportation and may include overnight stays as needed.

Work Environment

This role operates in a remote home office environment, with regular collaboration within and across teams. The position involves extended periods of sitting, computer use, and virtual communication and interaction. Physical requirements may include lifting up to 20 pounds and general movement within an office setting.

Pre-Employment Requirements

All offers of employment with Stratus are contingent upon the successful completion of a background check, in accordance with applicable laws. For certain roles, including those designated as safety-sensitive or regulated positions, employment may also be contingent upon successful completion of a pre-employment drug screening and/or other regulatory requirements.

Our Commitment to Inclusion

Stratus is committed to building a diverse, equitable, and inclusive workplace where everyone has the opportunity to succeed. We are proud provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

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