Program Manager (Healthcare)

Position Summary

The Program Manager (Healthcare Facilities) will provide leadership, oversight, and program management support for the sustainment, integration, development, and optimization of the Defense Medical Logistics Standard Support – Facilities Management (DMLSS-FM) system in support of the Bureau of Medicine and Surgery (BUMED). This role serves as the primary liaison between BUMED, the Contracting Officer's Representative (COR), the Joint Medical Logistics Functional Development Center (JMLFDC), and regional stakeholders to ensure effective program execution, system integration, training, and continuous process improvement across Navy Medicine facilities.

The Program Manager will advocate for BUMED development priorities, coordinate system enhancement efforts, support database sustainment initiatives, and facilitate collaboration between government and contractor personnel to ensure successful implementation and operation of DMLSS-FM capabilities.

Accommodation Requests

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, contact our HR Director (April Hawkins) at 269-927-0144 or [email protected]

Essential Duties and Responsibilities

• Serve as the primary point of contact for BUMED and the Contracting Officer's Representative (COR) regarding contract performance and program execution.
• Provide overall program management support for a comprehensive DMLSS-FM database sustainment program.
• Monitor contract performance, key milestones, deliverables, and operational issues, ensuring stakeholders are informed through written and verbal communications.
• Coordinate daily operational activities related to contract execution and program objectives.

DMLSS-FM Development & System Integration

• Support DMLSS-FM development initiatives proposed by JMLFDC representatives and end users.
• Represent BUMED as a designated member of the DMLSS Facilities Management Team.
• Participate in weekly JMLFDC teleconferences, Facilities Management Team meetings, and other required Medical Service meetings.
• Serve as the primary point of contact for BUMED-specific system change requests.
• Assist in developing, testing, validating, and implementing functional requirements for future DMLSS maintenance releases.
• Support interoperability efforts between DMLSS and other Computerized Maintenance Management Systems (CMMS).

Training & Documentation

• Develop and maintain comprehensive training programs supporting DMLSS-FM implementation and sustainment.
• Provide on-site and virtual training to contractor and government personnel as requested.
• Update and maintain training manuals, user guides, and Standard Operating Procedures (SOPs).
• Prepare organizational procedures required to support implementation and operation of DMLSS releases.

Data Management & Process Improvement

• Provide data management, analysis, reporting, and manipulation services supporting BUMED initiatives.
• Evaluate business processes related to facilities management applications and identify opportunities for automation and efficiency improvements.
• Collaborate with BUMED and regional facilities management staff to implement process enhancements.
• Assist with recommendations and updates to Sustainment, Restoration, and Modernization (SRM) SOPs.
• Create and maintain Facilities Management System (FMS) guidance documentation.

Stakeholder Coordination & Regional Support

• Coordinate activities and tasks with Navy Medicine Regional N4 divisions and associated organizations through BUMED.
• Ensure database implementation and integration efforts are effectively executed across Navy Medicine Regions.
• Support workforce planning efforts and ensure positions are properly aligned within designated organizational structures.

Travel Program Management

• Manage program travel requirements, including travel logs, scheduling coordination, cost estimates, and compliance with government travel regulations.
• Deconflict competing travel requests and assist team members with travel planning and execution.

Program Analysis Support

• Perform program analyst functions including responding to taskers, conducting detailed data analysis, and supporting program leadership with strategic and operational initiatives.
• Provide analytical support to Program Analysts and Deputy Program Analysts as needed.

Education, Experience, and Technical Skills

• Bachelor's degree in Business Administration, Healthcare Administration, Facilities Management, Information Systems, Engineering, or a related discipline from an accredited institution.
• Minimum of five (5) years of Department of Defense (DoD) experience.
• At least one (1) year of experience directly supporting the duties and responsibilities outlined in this position.
• Minimum of three (3) years of experience in medical facility management, facilities operations, healthcare facilities, or a closely related field.
• Experience managing programs, projects, or contracts within a federal or military environment.
• Strong written and verbal communication skills.
• Experience coordinating cross-functional teams and stakeholders.
• Ability to analyze data, prepare reports, and support executive-level decision-making.
• Must have or be able to obtain and maintain a Real ID or Passport in order to undergo commercial airfare travel
• Must have or be able to obtain and maintain a valid driver's license

Preferred Education, Experience, and Technical Skills

• Experience with DMLSS-FM and healthcare facility management systems.
• Knowledge of Navy Medicine facilities management operations.
• Experience supporting BUMED, DHA, Military Health System (MHS), or other DoD healthcare organizations.
• Familiarity with CMMS platforms and facilities management software.
• Experience developing training programs, SOPs, and user documentation.
• Project Management Professional (PMP) certification or equivalent program management experience preferred.

Working Environment

This position primarily operates in a professional office setting with standard office equipment and a quiet, climate-controlled environment. While in the office, there is no regular exposure to loud noise, hazardous materials, or heavy machinery.

This role also requires periodic travel to project sites, including locations undergoing renovation or active construction. During site visits, the employee may be exposed to non-temperature-controlled environments, construction noise, dust, and other typical conditions found on job sites. Appropriate personal protective equipment (PPE) may be required during these visits, depending on site conditions. While on site visits, an individual in this role will be required to work typical hours at the request of the client or role demands.

Physical Demands

Sitting/Standing: This is not a sedentary role. This role requires the ability to be on your feet moving around a construction site for most of the day interacting with contractors, contractor representatives, and inspecting the construction work that is being performed.

Walking: This role requires the ability to move about outside in various geographic and building terrains to access a construction site to provide quality assurance services.

Stooping/Kneeling/Crouching/Crawling: This role requires stooping, kneeling, crouching, crawling, and ladder climbing to inspect all aspects of building construction to foundations, crawlspaces, and roofs.

Using Hands/Fingers: This role constantly operates technological office equipment such as laptop, mouse, keyboard, computer monitors, telephones, and scanners, copiers, and fax machines.

Talking/Hearing: This role requires constant communication with others in the organization to exchange information, review information, and make decisions about information.

Seeing: This role requires the ability to see, view, and distinguish all aspects of construction to ensure quality control.

Carrying/Lifting: This role requires lifting up to 30 lbs to transport technological office equipment, safety equipment, and other needed construction items to and from various workspaces. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Native American Hiring Preference

Our parent company, Mno-Bmadsen, prefers to hire Pokagon citizens who are qualified and suitable for available positions. For purposes of this section, “qualified” means that the applicant meets the technical and experiential needs for employment; and “suitable” means that the candidate appears to be the best fit considering present circumstances and conditions. Targeted preference is in the following order:

• First, to qualified Pokagon Band citizens; and
• Second, to qualified spouses and qualified custodial parents; and
• Third, to other qualified Native Americans; and
• Fourth, to all other qualified applicants

Any determinations as to the applicability of the Pokagon hiring preference are at the discretion of each Company President.

Home Office Connectivity Requirements for Hybrid & Remote Positions

To ensure reliable collaboration, client service, and secure access to company systems, the Company requires minimum connectivity standards to be eligible or remain eligible to work in a hybrid or remote capacity. Employees working remotely must maintain broadband internet service capable of consistently supporting video conferencing, VPN connectivity, and cloud-based applications. Hybrid or remote work eligibility may be reassessed if connectivity standards are not met. This includes:

• Wired broadband service (cable, fiber, or DSL) with at least minimum 100 Mbps download / 20 Mbps upload
• Some positions may require minimum 200-300 Mbps download / 25-35 Mbps upload speed

Cellular hotspot or fixed wireless cellular services (e.g., T-Mobile Home Internet) may not be used as a primary connection. The Company will comply with all local, state, and federal requirements as it relates to the reimbursement of home internet expenses. Eligibility for reimbursement of home internet expenses is defined in a separate policy.