Program Implementation Manager, Clinical Studies

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an opportunity for a Program Implementation Manager, Clinical Studies.

This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire on August 30, 2027, with the possibility of extension.

This position can be home-based.

This individual will be responsible for the day-to-day site recruitment, site consultation, and project management of activities for the Clinical Studies Division. This person will identify, build, nurture, and maintain relationships to recruit participating sites to achieve program goals for hypertrophic cardiomyopathy. Building on established relationships with hospitals and health systems, this role will provide in-depth process and quality improvement consultation including individual site support, facilitation of educational opportunities, intervention tracking, and process mapping. This person will be responsible for assisting with sales, onboarding, customer retention, and related activities to ensure excellence and attention to detail throughout the site management process. Additionally, this person will be responsible for daily operations related to meeting project deliverables.

This role will regularly collaborate closely with physician leadership, C-suite leadership, and site clinical teams, so should have experience working with these roles. Thie role also requires the individual to function and drive work independently with minimal supervision, work independently, have positive relationship cultivation skills, strong project management skills and be results-oriented.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Identify and develop pipeline of prospective new and existing customers for enrollment in the organization’s novel registries. Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project goals and objectives, including quality improvement and research.
• Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals. Collaborate with the program’s Volunteer Committee, and other high-level physicians and C-suite members from participating sites and stakeholders. Stakeholders include, but are not limited to hospitals, healthcare systems, quality improvement organizations, research organizations, state health departments, and payor groups.
• Serve as primary account manager of recruited sites. Onboard, manage and consult participating sites on site-level and system-level evidence-based metrics, aiming to support improved clinical care and outcomes. Facilitate sites utilizing pilot and established interoperability between originating source data to the registry, when needed.
• Establish and conduct data monitoring activities within registry tool. This position will continually review site and registry-wide data for quality, completeness, and quality improvement-related opportunities. Address any data inconsistencies within the platform appropriately and in a timely manner, including measure and data collection revisions.
• Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights.
• Analyze, collate, and present results of trainings, education, and data to continually evaluate next steps and needs for program.
• Create, update, and disseminate education and marketing materials when appropriate. Assist with other marketing aspects/tasks such as conference marketing material development and website collateral maintenance.
• Prepare for and attend national conferences related to areas of work. Responsible for securing and planning all tasks for exhibitor booths and volunteer lecture engagements. May include exhibitor booth buildouts, contracting, scheduling, material development and supply and shipping logistics.
• Develop and implement a variety of related observational and prospective clinical studies. Provide oversight of tasks, including protocol development, site recruitment, and regulatory monitoring.
• Communicate regularly with Project leadership to ensure tasks are completed according to the project timeline. Work with colleagues and external partners through ongoing meetings to report out on project deliverables.
• Support project leadership in developing research infrastructure conducive to future pragmatic clinical trials and other translational, clinical, and implementation science. Guide sites through the research proposal process and review submissions, as appropriate.

Qualifications

• Bachelor’s Degree
• 3 years of relevant experience
• Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint and Outlook
• Experience in healthcare or in a public health-related organization, clinical registries, patient registries, clinical studies or quality improvement programs
• Experience with multitasking and prioritizing and re-prioritizing tasks associated with time-sensitive deliverable.
• Ability to function and drive work independently with minimal supervision
• Experience with multitasking and prioritizing and re-prioritizing tasks associated with time-sensitive deliverable.
• Ability to interact and engage with clinicians and C-suite, ideally in hospital setting
• Experience with program/project management, including experience in influencing performance without direct line accountability
• Strong verbal, written, and presentation communications skills, including communication with clinical leadership
• Experience with clinical trial operations and oversight in academic or healthcare research environments
• Experience with account management and sales success/business development
• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public.
• Ability to travel up to 10% local and overnight stay – inclusive of attending national conferences

Preferred Experience:

• Master’s degree preferred
• Cardiovascular knowledge or experience is highly desired

Compensation & Benefits

The expected pay range will be $70,000 to $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs;  eligibility for an incentive program is based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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