Program Engineer (Voice Core)

Focus Areas – 

Voice Core

Additional Job Requirements:

• Provide technical leadership for the architecture, design, deployment, and optimization of Class 4/Class 5 switching platforms, including Metaswitch, softswitches, SBCs, and MGWs.
• Provides advanced expertise in SIP, SS7/SIGTRAN, MGCP, ISDN PRI, TDM, and IMS architectures to support scalable, resilient, and interoperable voice networks.
• Design and oversee end-to-end core network architectures for large-scale deployments, ensuring alignment with technical, regulatory, and organizational requirements. 
• Serve as the engineering liaison across Strategic Management Office (SMO), Front-end Estimating Engineering (FEET), Sales Engineering (SE), and other stakeholders to drive design approvals, project estimates, technical strategy, and alignment with broader business objectives. 
• Lead engineering reviews, including After Action Reviews (AARs), to assess project network impacts, drive continuous improvement, incorporate lessons learned, and inform future designs and engineering practices.
• Strong knowledge of engineering standards, reference designs, testing, and documentation. 

Protocols & Standards: 

Hardware & Software: 

Preferred Certifications: 

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to remain current within the industry standards and best practices.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to influence without authority and guide a team towards common goals by demonstrating strong leadership skills, building trust, and maximizing relationships across the company.
  • Ability to professionally mediate conflicts and foster technical alignment.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.
  • Ability to convey technical information in presentation/training format to a range of technical and non-technical audiences at all levels of the company.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Strong analytical, problem-solving, and troubleshooting skills, with the ability to reconcile divergent demands and prioritize individual workload.
  • Strong critical thinking and decision-making skills with the ability to use sound, logical judgment based on data, research, analysis, and experience to choose an appropriate course of action.
  • Strong strategic planning and implementation skills with the ability to set measurable and achievable goals and objectives for the team.
  • Adept at developing, documenting and executing technical plans and activities that have a broad organizational impact.
  • Demonstrated ability to define, deliver, and support strategic plans for aligning organizational technical strategies and long-range planning. 
  • Ability to prioritize and successfully execute multiple projects, under time constraints, in an environment with changing priorities, goals, and competing deadlines.
  • Demonstrated ability to professionally mediate conflicts, recommend and implement solutions, and foster technical alignment.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Visio) to complete job duties effectively.
  • Excellent professional and technical knowledge of the telecommunications industry.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving minimal instruction on routine work and general instruction on new assignments. Works under moderate supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Engineering, Mathematics, Physics, Computer Science, Project Management, Business, IT/IS, or related discipline. *
• Minimum of seven (7) years of progressive professional engineering experience. *

Preferred: 

• Master’s degree in Engineering.
• Broad experience in the telecommunications industry within any of the following fields:  Broadband Internet, ISP Infrastructure, Urban & Rural Fiber Optic Networks, Mobile & Fixed Wireless, Microwave & Satellite Communications, Capacity Planning, Lifecycle Management, Information Technology & Security.
• Other relevant telecom industry or job specific certifications: Project Management Professional (PMP), Program Management Professional (PgMP), Agile or Scrum certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• GCI headquarters are based in Anchorage with project work occurring throughout the state of Alaska as well as locations in Oregon and Washington state. 
• Must be willing to travel up to 25% of the time to include rural locations off the road system.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.