Program Director

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.

Currently, Bounteous is searching for a Program Director to add to our fast-growing team. Successful candidates have several years of experience in partnering with clients and managing all sized projects independently from inception through completion, as well as internal PM teams. You’ll be responsible for prioritizing, guiding, and directing practice area and PM teams throughout the life cycle of various small to large sized projects. The right candidate will be an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product. The ability to communicate effectively is a foundational skill of the Program Director position and they will need to facilitate communication amongst the project teams, with client stakeholders, and up through senior management.

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Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities:

Role and Responsibilities

• Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers

• Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes

• Ability to lead projects while also leading a team of 2-3 direct reports

• Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes

• Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction

• Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning

• Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk

• Ability to understand a problem and work toward a solution by building consensus within the project team

• Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product

• Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management

• Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on

• Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities 

• Foster a collaborative environment within the project team and direct reports

• Ability to resolve conflicts in a mature, productive, and positive manner

• Act as a key client contact and ensure their expectations are met and results are delivered

• Leverage current project management systems to make data-driven decisions and provide reporting as needed

• Work with the clients and product owners to ensure the realization of business goals in working solutions

• Develop domain expertise in the client's business space to drive results

• Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company

• Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities 

• Proactively analyze, propose, and implement process improvements

• Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes

• Coach and mentor other team members 

• Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing

• Build strong relationships with client and internal team members to deliver success

• Contribute to the internal development of Agile and project management processes, deliverables, and standards

• Continue expansion and development of new skills, techniques, and tools through continuous learning

Preferred Qualifications:

• BS/BA in a relevant program, or equivalent work experience

• 7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience

• 8+ years of experience working as a consultant or in an agency as a project manager

• Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall

• Worked with multiple teams simultaneously, consisting of 4 to 8 people

• Managed distributed or remote team members

• Experience delivering large digital-related projects ($1MM+, 9+ months)

• In-depth understanding of the digital development process and technologies 

• Proven organizational skills and focused attention to detail

• Experience in both Confluence / JIRA or equivalent tools for software development

• Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus

• CSM and PMP certifications are a plus

• Some Travel may be required

\n$122,000 - $145,000 a year

Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. 

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