Program Assistant

Job Details: Job Location: 233 East Aldine Comm Ce - Houston, TX, Position Type: Full-Time, Education Level: High School/ GED, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community Development & Family Services, Job Summary

The Program Assistant is the welcoming face of the Community Center, greeting visitors, answering phones, and helping connect community members of all ages to programs and resources that meet their needs. This role combines strong customer service with administrative support, including fee collection, detailed Salesforce data entry, and thoughtful referrals to internal and external programs. The ideal candidate is friendly, organized, and comfortable asking questions to ensure every visitor receives helpful, well-rounded guidance.

Responsibilities

Manage the front desk duties
Ensure the lobby is equipped with up-to-date information (e.g., flyers)
Support community center functions
Attend weekly staff meetings
Work closely with other program assistants
Make reminder calls for enrichment classes and upcoming events
Perform data entry into Salesforce
Support food distributions
Support emergency assistance when needed
Provide general administrative support

Qualifications: Education

High School Diploma Required

Knowledge, Skills, and Abilities

Very strong organizational skills
Excellent customer service.
Excellent spoken and written communication skills
Excellent interpersonal skills
Computer literate and proficient in use of Windows, Excel, and MS Word.
Familiarity with community resources.
Willing to work flexible schedule, to include some evenings and weekends as needed.
Ability to read and understand documents, to write routine reports and correspondence and to speak effectively before groups of families and staff
Experience using the ‘Asset Based Community Development Approach’ and/or ‘Appreciative Inquiry’ a plus.
Knowledge of TDPRS requirements regarding licensed school-age care programs

Computer Proficiency

Proficient in Windows, Excel, MS Word

Language Requirements

Bilingual Preferred (Spanish/English)