Professional Services Manager

Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

About the Role

As a Manager of Professional Services, you will play a critical role in ensuring the success and continuous improvement of our team within Implementations.  

You will lead the efforts to ensure contracts, SOW commitments, and SLAs are consistently met or exceeded with a focus on operational best practices.  Working with cross-functional teams, you will be responsible for delivering results driven continuous improvement and accountability.

The main duties include developing and maintaining a transparent and learning culture for technically knowledgeable employees to grow and thrive with their abilities.

Additional duties include documenting best practices and Standard Operating Procedures (SOPs); hiring, mentoring, and training staff. The ideal candidate is a solutionist, problem solver, coach, project manager, and communicate effectively with technical and non-technical staff along with internal and external customers.

Location

Remote- US based

Must work EST/ CST hours

What You Will Do

· Lead, coach, and develop a team that administers and configures multiple VMS tools such as Magnit VMS, Beeline, SAP Fieldglass, IQN, VNDLY, SimplifyVMS, Coupa/CCW, and others

· Monitor project timelines, resource allocation, and quality standards to ensure on-time, on-budget delivery

· Bring team members together to cultivate a learning and sharing environment

· Drive the development and documentation of best practices, SOPs, and scalable processes.

· Mentor and train staff on projects for successful delivery

· Provide performance feedback, conduct reviews, and support career development for team members

· Support change management initiatives and ensure adoption of new tools and processes across the team

· Contribute to strategic planning and departmental growth initiatives

· Triage, troubleshoot, and resolve cases reported by users through a ticketing system 

such as ServiceNow, Salesforce, JIRA, etc

· Perform other duties as assigned

What You Will Need

· 10+ years’ experience in IT, database management, or systems administration, with at least 3+ years in a leadership or management role

· 10+ years' experience using VMS Platforms in MSP industry

· Deep expertise in VMS platforms and implementation methodologies

· Proven ability to lead and inspire technical teams in a remote environment

· Strong project management skills with experience managing multiple concurrent initiatives

· Excellent communication and stakeholder management skills

· Experience with integration technologies (e.g., SSO, SFTP, APIs) and troubleshooting

· Proficiency in tools such as ServiceNow, Salesforce, JIRA, and Microsoft Office Suite

· Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)

What Skills and Experience Will Set You Apart From Others

· Ability to teach and coach high performing technical staff

· Strong written and verbal communication skills

· Demonstrated ability to create department documentation

· Beeline Level II Certification

· SAP Fieldglass Config Manager, API setup

· Magnit VMS Advanced Administrator Certified and/or Enterprise Certified

· Strong understanding of integrations, workflows/approval flows

· Successful interaction with colleagues and clients at all levels within the organization

· Previous people management experience

· Project Management experience

· Advanced Excel and data analysis skills

· Experience scaling teams and processes in a growing organization

Compensation

The salary range is $115,000-$130,000 USD annually. 

Salary rates are based on experience, skills, and geographical location

What Magnit will Offer You
 
At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
 
Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
 
If this role isn’t for you
 
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit 
 
https://magnitglobal.com/us/en/company/careers.html
 
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
 
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.
 

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html