Production Manager

Job Details: Job Location: FORT MILL Corporate Site - FORT MILL, SC, Salary Range: Undisclosed,  Production Manager

CULTURE SNAPSHOT:

Broad River Retail is a privately held organization where we believe that purpose begins with identity. Our employees are known as Memory Makers because every person in our company has the power to create meaningful, lasting moments not only for our Guests, but for fellow Memory Makers, our partners, families, and the communities we serve. Together we live out our purpose: Furnishing Life’s Best Memories.

Our team is guided by five core values: integrity, personal excellence, customer satisfaction, collaboration, and innovation. These values shape how we work, how we lead, and how we serve our Guests every day.

Our vision is to be the premier Ashley Store operator, and our mission is to be an excellent home furnishings retailer. Because of the dedication of our Memory Makers, Broad River Retail has grown to become the largest and fastest growing Ashley licensee in the U.S., was named National Home Furnishings Retailers of the Year in 2024, and has earned a place on our industry’s Best Places to Work list three years in a row.

AT A GLANCE:

Broad River Retail is seeking a highly organized, strategic, and detail-oriented Production Manager to support the Marketing, Communications, and Community Outreach (MarCom) Department.

This role serves as the operational backbone of the department, ensuring projects are properly scoped, prioritized, resourced, tracked, and delivered on time. The Production Manager will oversee all project intake, workflow management, production timelines, and asset trafficking through the department's project management platform, MONDAY. This individual serves as the primary point of contact for project requests, acts as the gatekeeper for incoming work, and ensures alignment between enterprise initiatives and departmental priorities.

This role requires a strong understanding of project management principles, creative production processes, marketing execution, communications planning, and production outputs across digital, social, print, signage, events, and community outreach initiatives.

The Production Manager will provide leadership visibility into project status, resource allocation, team capacity, and workload prioritization while driving operational excellence across the department. This position reports directly to the Director of Marketing and collaborates extensively with enterprise department leadership.

DAY IN THE LIFE AS A MEMORY MAKER:

Project Intake & Workflow Management

Serve as the primary point of contact for all Marketing, Communications, and Community Outreach project requests.
Manage project intake, scope development, prioritization, and assignment through Monday.com.
Evaluate incoming requests to ensure appropriate information, objectives, timelines, and approvals are provided before project initiation.
Establish project timelines, milestones, dependencies, and deliverables.
Monitor project progress and proactively identify risks, roadblocks, and resource constraints.
Maintain visibility into all active, pending, and completed projects.
Ensure projects move efficiently through the creative, approval, production, and deployment process.

Resource Planning & Capacity Management

Maintain a comprehensive view of departmental workload and team capacity.
Provide recommendations on project prioritization based on business impact, deadlines, and available resources. 
Collaborate with department leadership to balance workloads across creative, communications, events, and community outreach teams.
Identify bottlenecks and recommend process improvements. 
Develop reporting dashboards that provide real-time visibility into project status and resource utilization.
Support annual planning initiatives and enterprise project forecasting.

Project Reporting & Executive Visibility

Serve as the department's source of truth for project status and progress.
Create and maintain executive-level dashboards and reporting tools.
Provide weekly and monthly project status updates to leadership.
Monitor project health, deadlines, and completion rates.
Ensure leadership can quickly assess project status, priorities, and department workload at a glance.
Track key performance indicators related to project delivery, throughput, and efficiency.

Production & Asset Management

Coordinate final production and distribution of marketing, communications, event, and community outreach assets. 
Manage trafficking of approved creative assets to internal stakeholders, stores, vendors, and partners.
Ensure final deliverables meet specifications, quality standards, and deadlines.
Serve as a subject matter expert in production methods, file formats, print specifications, substrates, signage materials, and asset requirements.
Provide recommendations on the most effective formats and production solutions for various campaigns and initiatives.
Maintain quality control throughout the production process.

Enterprise Project Coordination

Represent the MarCom Department in enterprise project planning and cross functional initiatives. 
Partner with leaders across the enterprise.
Ensure departmental priorities remain aligned with company objectives.
Communicate project impacts, dependencies, and resource requirements across teams.

Process Improvement & Technology Innovation

Continuously evaluate opportunities to improve project workflows and operational efficiency. 
Champion best practices in project management, workflow automation, and process standardization.
Leverage Monday.com to enhance visibility, accountability, and project execution.
Explore and implement AI-enabled solutions that improve productivity, communication, reporting, and creative workflows.
Identify opportunities to reduce manual processes and improve scalability across the department.
Support the development of repeatable systems that enable Broad River Retail's continued growth.

Vendor & Production Partner Management

Coordinate with print vendors, signage partners, promotional suppliers, andBproduction vendors. 
Manage production schedules and delivery timelines.
Ensure vendors understand project specifications and quality expectations.
Evaluate new production methods, materials, technologies, and signage solutions.
Recommend innovative approaches to improve guest experience, operational efficiency, and brand presentation.

MEMORY MAKER PERKS & BENEFITS:

Salary range based on background, skills, and experience
Medical, dental, vision, and life insurance options available the first of the month following 60 days of employment
Paid time off and holiday benefits
401(k) or retirement savings plan with company match
Employee discounts at Broad River Retail locations
Opportunities for career growth and internal advancement

Benefit offerings and eligibility may vary based on employment status and location.

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.Qualifications: WHAT YOU’LL NEED TO SUCCEED:
Preferred Qualifications 

Bachelor's degree in Marketing, Business Administration, Project Management, or related field preferred.
5+ years of experience in project management, marketing operations, production management, agency traffic management, or related field.
Experience managing multiple concurrent projects and competing priorities.
Experience with project management platforms such as Monday.com or Asana.
Experience with print production, signage, promotional materials, and creative asset management.
Experience supporting creative, marketing, communications, or production teams.

Preferred Skills

Advanced project management and organizational skills.
Strong understanding of resource planning and capacity management.
Exceptional attention to detail.
Ability to prioritize competing demands in a fast-paced environment.
Executive-level communication and presentation skills.
Experience with workflow automation and process improvement.
Strong understanding of production methods, substrates, signage, and print specifications.
Familiarity with AI-powered productivity and creative tools.
Ability to influence and collaborate across multiple departments.
Analytical mindset with strong reporting and dashboard development skills.
Problem-solving and decision-making capabilities.
Strong sense of ownership and accountability.

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

Ability to work independently, as well as, in a collaborative team environment within an office setting
This role is a hybrid and does require 2-3 days onsite in our Corporate Office.
Employees must arrange an appropriate workspace that ensures their productivity. Must be able to take participate in virtual meetings, on-camera, and calls with minimal distraction

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.