Product Technical Support Engineer II (remote)

What you will do

Johnson Controls is seeking a Product Technical Support Engineer II to join our product development team based in New Freedom, PA. You will have the opportunity to provide technical support to on-site audits of BE plants, suppliers, and customer sites across all of our product offerings. This is a remote opportunity for US based candidates.

How you will do it

• Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email. 

• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

• Accountable for timely and high quality product service literature

• Processes warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.

• Drive product reliability through the Continuous Improvement Process for existing products.  Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost.

What you will need
Required

• Must be able to travel up to 20%

• Bachelor's Degree in Engineering or a related Technical/Scientific field, or 10+ years of experience in lieu of a degree

• 7+ years experience of technical experience with a knowledge of HVAC&R products

• Able to analyze and solve complex product system problems

• Knowledge of the refrigeration cycle as applied to air-conditioning duty on BE equipment

• Must be able to work the hours of 8:00am - 5:00pm EST Monday through Friday

HIRING SALARY RANGE: $100,000 - $135,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.