Product Strategy Senior Advisor – Identity Strategy & Innovation

Role Summary

The Product Strategy Senior Advisor – Identity Strategy & Innovation provides strategic counsel and

product leadership for the enterprise Identity platform, helping shape its strategy, roadmap, and

innovation agenda across identity modernization, secure access, authentication, fraud prevention,

identity proofing, delegation, and emerging AI-aware identity capabilities.

Acting as a product-minded translator between business and technical teams, the advisor develops

product definitions, roadmap recommendations, and executive-ready narratives that accelerate

adoption and business value. The role works in close partnership with the enterprise Personalization

technology stack and Customer 360 data foundations, ensuring identity operates as a shared,

reusable layer that powers trusted, personalized digital experiences.

Key Responsibilities

Identity Product Strategy & Portfolio Counsel

• Advise senior leadership on identity platform strategy and modernization priorities.

• Develop and recommend the identity roadmap and capability prioritization across

authentication, access, registration, identity proofing, trusted devices, fraud posture, and

delegation.

• Shape funding proposals, prioritization recommendations, and executive reporting that

inform enterprise investment decisions.

• Evaluate platform gaps, technology trends, and emerging threats to help evolve the identity

investment portfolio.

Platform Modernization, Trusted Access & Ecosystem Partnership

• Advance and advise on adoption of modern authentication and trusted access—passkeys,

adaptive MFA, alternate MFA, and streamlined account recovery.

• Shape fraud prevention and identity proofing strategy, reducing reliance on passwords and

SMS OTP while improving login success and reducing support demand.

• Partner with the Personalization technology stack, Customer 360/profile, analytics, and

enablement teams so identity signals are reusable and support personalized, governed

experiences.

• Collaborate with architecture, engineering, security, and digital product teams to keep

solutions scalable, resilient, and aligned to enterprise standards; support ongoing federation

and SSO modernization and scalable access governance.AI-Aware Identity, Delegation & Innovation

• Develop identity strategy recommendations for AI-agent access, agent identity, human-to-

agent delegation, credentialing, and human approval workflows.

• Define requirements for digital delegation and caregiver use cases (proxy, authorized

representatives, minor age-out, family access) as reusable services.

• Lead pilots, value-proposition development, and measurement of success for identity

capabilities supporting future-state care, pharmacy, and agentic engagement—surfacing

governance, consent, and policy decisions that require leadership alignment.

Cross-Functional Leadership & Influence

• Lead highly visible, cross-functional identity initiatives spanning business, technology,

security, architecture, and digital product teams.

• Influence stakeholders at all levels to drive alignment, prioritization, and adoption.

• Serve as a trusted advisor and identity subject matter expert to business stakeholders,

platform consumers, architecture partners, and senior leadership.

• Translate complex business, security, and technical needs into clear product strategies,

roadmap recommendations, and executive narratives.

Scope & Impact

• Provides enterprise-level strategic counsel across identity, secure access, authentication,

fraud prevention, proofing, delegation, and AI-agent trust.

• Informs enterprise investment and governance decisions and adoption approaches through

recommendations, partnering across the personalization and customer-data ecosystem.

• Contributes to measurable outcomes: improved login success, reduced support demand,

lower authentication operating cost, reduced fraud risk, faster onboarding, and broader

adoption of reusable identity services.

• Recognized internally as a go-to expert for the most complex identity, digital trust, and

identity-enabled AI initiatives.

Required Experience

• 7+ years in Product Strategy/Management, Identity & Access Management, digital platforms,

security technology, or related fields.

• Track record developing enterprise product strategies, roadmaps, investment narratives, and

executive recommendations.

• Hands-on familiarity with identity capabilities (registration, login, MFA, passkeys, account

recovery, proofing, fraud controls, federation, SSO, delegated access).

• Proven ability to lead cross-functional initiatives and influence senior stakeholders in a highly

matrixed organization without direct authority, translating business, security, and technical

needs into measurable outcomes.Preferred Qualifications

• Experience in healthcare, pharmacy, benefits, or regulated ecosystems where identity,

consent, privacy, and access governance are critical.

• Familiarity with modern federation, OAuth/OIDC, SAML, token security, identity orchestration,

adaptive authentication, or passwordless/passkey capabilities.

• Exposure to AI-agent governance, delegated authority, and lifecycle/traceability concepts,

and to caregiver/proxy/authorized-representative access models.

• Experience partnering with personalization, customer-data, or content platforms to deliver

reusable, shared-service capabilities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,200 - 188,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.