Product Operations Manager II

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Product Operations Manager II, you are the product voice in our largest franchise and enterprise deals. You work closely with partners before and after they sign, leading discovery, identifying where their operations align with or differ from HCP’s capabilities, and designing a path to help them succeed. You work daily with partners, Business Development, Product Managers, and Engineering to turn complex operational requirements into solutions we can actually deliver.

You own the work everyone else makes decisions from: the gap analyses, the product scope in partner agreements, and the requirements our Product Managers build against. Getting those right means going a step past what a partner asked for to what their business actually needs, shaping a few workable options, and knowing which one you'd recommend before you bring it to Product.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Conduct in-depth discovery sessions with strategic partners to understand business requirements and technical needs
• Lead partner calls and product demonstrations to showcase capabilities, surface constraints early, and build confidence in the solution, 
• Own detailed gap analyses, propose product solutions, and document product requirements
• Translate partner feedback, business inputs, and usage data into actionable product requirements and prototypes that Product Managers can build from without redoing discovery
• Collaborate with Engineering teams to support Application Programming Interface (API) integrations and enterprise technical solutions
• Partner with Legal, Business Development, and Product teams on feature Statements of Work, product exhibits, and feature prioritization
• Review prototypes and early builds with partners, validate fit against their real operations, and catch misalignment before launch rather than after
• Serve as the primary technical contact for strategic partners while handling escalations and tracking feature delivery
• Optimize workflows, product request backlogs, and escalation frameworks to accelerate feature delivery

Qualifications:

• 5+ years of experience in product operations, technical account management, customer success, or product management
• Demonstrated ability to run discovery directly with enterprise or multi-location customers and translate what you hear into structured requirements
• Proven track record leading enterprise software integrations, API solutions, and complex multi-stakeholder projects
• Strong understanding of Software as a Service (SaaS) business models and enterprise operations
• Experience with product management tools (i.e. Jira Product Discovery, Confluence) and project tracking platforms
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Willingness to travel as needed to support partners, typically 15-20% annually
• Bachelor’s degree in a relevant field (i.e. Business, Product, Computer Science), or equivalent work experience

What will help you succeed in this role:

• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work
• Strong technical aptitude; you can reason about integrations, data flows, and system constraints well enough to know when a partner's ask is a configuration problem versus a build 
• Excellent communication and presentation skills across executive and cross-functional audiences
• Highly organized systems thinker with strong problem-solving skills and a bias toward action
• Customer-obsessed mindset with a passion for balancing partner advocacy with overarching business priorities

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $130,000-$150,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.   

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.   #LI-Remote

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Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.