Product Operations Manager

Product Operations Manager
Remote – Home Based

Job Summary

We’re partnering with a company in the SaaS space to find a Product Operations Manager. This role is responsible for establishing and operationalizing the frameworks, processes, and cross-functional coordination required to successfully deliver and scale an existing product portfolio and partner-enabled offerings.

This role is focused on ensuring operational readiness for existing products and releases—not defining product strategy or roadmap direction. You’ll work closely with Product, Professional Services, Sales, Marketing, and external partners to ensure enhancements, integrations, and partner solutions are implementable, supportable, and scalable.

You’ll also ensure customer feedback is continuously integrated into operational planning and execution through structured engagement with internal and external Product Advisory Councils.

This role operates in close partnership with a senior product leader focused on new product development and launch initiatives, ensuring clear ownership across the product lifecycle.

This is an individual contributor role with a high degree of autonomy and influence, responsible for driving alignment and accountability across teams without direct reporting authority.

Essential Duties and Responsibilities

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners

• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable

• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution

• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability

• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability

• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models

• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning

• Identify and resolve gaps between product design and real-world customer usage

• Define and track key metrics related to readiness, operational efficiency, and partner performance

• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership

• Continuously improve processes and frameworks to reduce friction and support scale

Stakeholders / Customers

• Conduct market research and interview customers to obtain product feedback, inform go-to-market strategy, and validate customer profiles

• Partner with internal stakeholders across Product, Professional Services, Sales, Marketing, Support, and Engineering

• Collaborate with external partners (e.g., AG Mednet, Pharmaseal, ThoughtSphere) to ensure successful execution and delivery of integrated solutions

Education and Experience

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management

• Bachelor’s degree

• Clinical trial experience preferred but not required

Working Conditions

• Fully remote role with occasional travel (~10–25%)

Additional Skills and Abilities

• Strong ability to bring structure to ambiguous and evolving environments

• Proven experience driving cross-functional initiatives without direct authority

• Excellent organizational and operational thinking skills

• Strong stakeholder management and communication skills, including executive-level interaction

• Ability to balance strategic thinking with hands-on execution

• Experience working with third-party vendors or strategic partners preferred

About the Opportunity

Our client is focused on building technology that advances human health. They are looking for thoughtful, capable individuals who want to contribute to meaningful work while helping scale a growing product ecosystem.

Employees benefit from:

• Comprehensive benefits including medical, dental, vision, and life/LTD insurance

• Strong employer contribution to health premiums

• A focus on wellness and work/life balance, including flexible work schedules and locations

• Weekly company-wide standups

• A collaborative culture centered on innovation, quality, and user experience