Product Manager, Learning Experience

ASME helps the global engineering community develop solutions to real-world challenges. Founded in 1880 as The American Society of Mechanical Engineers, ASME is a nonprofit professional organization that enables collaboration, knowledge sharing, and skill development across all engineering disciplines, while promoting the vital role of the engineer in society. ASME codes and standards, publications, conferences, continuing education, and professional development programs provide a foundation for advancing technical knowledge and a safer world. From college students and early-career engineers to project managers, corporate executives, researchers, and academic leaders, ASME's members are as diverse as the engineering community itself. 

We are seeking a Product Manager, Learning Experience, to join our team and share in their passion for learning and development. Responsibilities include product optimization, development, and continuous monitoring of high-quality learning products, including courses, credentials, and programs, to support growth and improved Customer Experience of a global L&D solution for ASME. This role partners with cross functional teams, as well as external vendors, contractors, subject matter experts, partners, etc.

Additional responsibilities include:

• Continuously monitor, review and analyze learner and market data. 
• Make recommendations on product development, maintenance, optimization; and continuously rationalize the product portfolio and sunsets as necessary. Continuously adapts recommendations (and the related roadmap) based on real-time data. 
• Identify target customers and their goals, motivation, preferences, and channels to market.
• Craft learner personas and their job map based on pain points and needs assessment.
• Coordinate with ASME strategy office, adjacent ASME units, volunteers, instructors, and sub-groups and utilize their expertise, data, and research to estimate market sizing. 
• Identify and prioritize product opportunities and unique value propositions.
• Maintain an ongoing strategic roadmap for the learning experience “supply chain.”
• Identify process improvements to encourage repeat customers and customer satisfaction, among other KPIs.
• Propose and implement notifications and regular communication with learners to maximize customer success and loyalty.
• Incorporate product insights into product descriptions and other product collateral.
• Maintain an internal database of course metadata.
• Work with marketing and sales to articulate the messaging, value proposition, and audience for all products.
• Work effectively with L&D team for cohesion in maintaining proper communication of product roadmap and status.
• Solicit, manage, and optimize the work product of external vendors, contractors, subject matter experts, partners, etc.
• Contribute to financial activities and the creation/execution of contracts with external resources.

This role requires a bachelor’s degree or additional equivalent work experience and a minimum of 5 years’ experience in Product Management, Customer Experience, Engineering Education or a closely related field. Experience with the instructional design, development and implementation of learning and development materials preferred.

Additionally, a proven track record of demonstrating knowledge, excellence and practical experience in the following technical and professional skills and competencies is required:

• Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences 
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations
• Project Management: 
  • A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities 
  • Familiarity with project management, collaboration tools and database systems preferred (ex: JIRA, Airtable, MIRO)
• Technical: 
  • Proficiency with MS Office, Word, Power Point and Outlook.
  • Knowledge of Search Engine Optimization (SEO) preferred.
  • Capability to understand, interpret, and analyze data. Strong excel skills preferred.

This role is eligible for a remote work arrangement. Periodic business travel may be required, including but not limited to, ASME offices, globally.

ASME is proud to be an Equal Opportunity Employer.  At ASME, we nurture an inclusive environment, and we encourage, support, and celebrate diversity in the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy), national origin, age, gender identity & expression, sexual orientation, genetic information, citizenship status, disability, or protected veteran, military status, or any other basis protected by law. 

Our Equal Employment Opportunity policy pertains to every aspect of an individual’s relationship with the organization, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, programs, and all other terms and conditions of employment. 

Annual base salary may vary based on geographic location. The New York metro salary range for this position is estimated to be between $115,000 - $125,000 per year. 

Only those candidates selected for further consideration will be contacted.