Product Manager, Collections
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Location:
Atlanta, GA, US
Company:
ATLANTICUS
Summary:
The Product Manager will lead the development and execution of collections-related capabilities, including delinquency management and self-service tools. They will collaborate with cross-functional teams to define requirements and ensure solutions align with regulatory and business objectives.
Requirements:
Hard Skills: Product management, Collections, Credit card servicing, Loan servicing, Business requirements, User stories, Process flows, Regulatory compliance, Risk management, Data analysis, Stakeholder management, Delinquency management, Payment assistance, Customer communications, Operational efficiency, Product development
Experience: 2-5 years
Job Description:
Job DetailsJob Location: Atlanta, GA 30328When you join Atlanticus, you become a member of a fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, we encourage entrepreneurial thinking to empower our customers toward financial well-being.
Atlanticus™ technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare, private label credit and general-purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.
Office Locations
Atlanta, GA – Located in the Queen Building (King & Queen Towers, Sandy Springs), with easy access to I-285, GA-400, and a free shuttle to MARTA.
Austin, TX – Situated in The Domain, a vibrant tech hub with park-like surroundings, top restaurants, and convenient parking, perfect for post-work socializing.
Wilmington, DE – Near the Riverfront, offering rich history, dining, entertainment, and shopping. With direct access to I-95, Amtrak, and SEPTA, employees enjoy flexible living options.
Work Culture
We foster a collaborative, innovative environment where everyone contributes to building something meaningful. You’ll be empowered to lead, grow, and make an impact.
The Role
What a day looks like:
The Product Manager, Collections is responsible for delivering customer and agent-facing capabilities that support credit card collections and servicing strategies across the account lifecycle. This role partners closely with operations, risk, compliance, legal and technology to identify solutions, define requirements, and prioritize work that improves customer experience, operational efficiency, and business performance within a regulated banking environment.
Key Responsibilities
Lead product development and execution for collections-related capabilities, including delinquency management, payment assistance, customer communications, self-service tools, agent workflows, and related servicing experiences.
Gather and translate business needs into clear product requirements, user stories, process flows, and prioritized backlogs for technology and cross-functional teams.
Partner with Collections Operations, Risk, Compliance, Legal, and Technology to ensure solutions are aligned to regulatory expectations, control requirements, and business objectives.
Support end-to-end delivery from discovery through launch, including business case development, stakeholder alignment, testing, implementation, and post-launch performance monitoring.
QualificationsYou’re a great fit if you have:
Bachelor’s degree or equivalent professional experience.
4+ years of product management, product ownership, or business/product delivery experience.
2+ years of experience in credit card collections, consumer collections, loan servicing, recoveries, or another bank-related collections function.
Experience writing business requirements, user stories, process flows, and acceptance criteria for technical teams.
Experience working cross-functionally with operations, technology, compliance, risk, and business stakeholders.
Strong analytical, organizational, and communication skills.
Preferred: Experience in credit card servicing or collections within a regulated financial services or banking environment.
Experience supporting digital collections capabilities, including customer self-service, agent desktop tools, payment flows, hardship programs, or communication strategy.
Familiarity with delinquency lifecycle management, roll rates, cure strategies, contact strategies, and operational collections KPIs.
Experience with compliance-sensitive customer communications such as SMS, email, letters, and disclosures.
Experience using data to evaluate product performance and drive continuous improvement.
Why You’ll Love Working Here
This isn’t just a job, it’s a place to lead, grow, and thrive. If you believe in your skills and drive, we’ll provide the resources and support to help you succeed.
Benefits include:
Generous PTO and holiday schedule
401(k) with company match
Employee stock purchase plan
Ongoing training (lunch & learns, financial and health webinars)
Team volunteer outings
Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.
