Product Manager, ACO

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

As the Product Manager, Sound Accountable Care Organization (ACO), you will spearhead accountable care organization (ACO) projects; drive the implementation of provider, practice, and facility technologies and workflows; and manage technology vendors via product roadmaps that contribute to the success of Sound ACO and Telemedicine Post-Acute services. You will be the key liaison between stakeholders and the product team, ensuring clear and concise communication across all levels of the organization and externally with our technology partners.

Essential Duties and Responsibilities

Subject Matter Expertise: 

• Develop and maintain deep expertise in SLTCM ACO and Telemedicine platforms and their associated workflows. 
• Acquire a thorough understanding of SLTCM ACO and Telemedicine business processes and their interaction with supported applications. 
• Provide support to clinical and operational leaders by addressing escalations and inquiries. 
• Collaborate with clinical, business development, marketing, operations teams, vendors, and clients to gather and translate user needs into platform requirements. 

Platform Ownership: 

• Support the rollout and governance of new technologies added to our ACO and TM technology portfolio.
• Oversee the application environments, including third-party integrations. 
• Lead end-user support efforts by troubleshooting, prioritizing, and resolving application issues. 
• Serve as the bridge between users and technical teams, ensuring timely and effective communication and resolution of reported issues. 
• Handle application configuration and administration tasks, including development, deployment, and production support. 

Provider Enablement & Training: 

• Ensure the Sound ACO team, new providers, practices, and facilities are fully trained and equipped to use Sound ACO and Telemedicine platforms. 
• Work closely with Clinical and Operational leadership to define and refine workflows and processes. 
• Provide ongoing training on technological and workflow updates. 
• Collaborate with the Education team to create and maintain training resources. 

Collateral Development: 

• Create educational materials for clients, providers, and internal teams to support new functionalities within the development cycle. 
• Assist in the development of marketing collateral related to the product. 
• Partner with the implementation team to develop and document implementation toolkits. 

Project Management:

• Project Planning and Scope Definition: Working with vendors, clients and stakeholders to define clear objectives, goals, and deliverables. This involves creating a detailed project plan that outlines tasks, timelines, resources, and potential risks to avoid "scope creep".
• Team Leadership and Coordination: Assembling and leading a project team, which involves delegating tasks based on individual strengths, motivating members, resolving conflicts, and fostering a collaborative environment.
• Time Management: Creating a realistic project schedule, setting milestones and deadlines, monitoring progress, and taking corrective action to ensure the project stays on track.
• Risk Management and Problem Solving: Identifying potential issues and risks early on, analyzing their impact, and developing mitigation or contingency plans to minimize disruptions. They must be adept at handling unexpected situations and finding effective solutions.
• Stakeholder Communication and Management: Serving as the primary point of contact for clients, executives, and team members, providing regular updates, gathering feedback, and managing expectations to ensure satisfaction.
• Documentation and Reporting: Maintaining thorough documentation of all project activities, decisions, and progress, and preparing final reports for stakeholders to evaluate performance and inform future projects.

The Details:  A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:

Values

• Resourcefulness: Demonstrate proactive problem-solving using available information and tools. 
• Adaptability: Exhibit flexibility and a willingness to evolve as circumstances change. 
• Collaboration: Work effectively with others to achieve goals, considering diverse opinions and including others in decision-making. 
• Intellectual Curiosity: Show a genuine interest in learning and understanding the reasons behind processes. 
• Passion: Display enthusiasm for the work, motivating others to engage in projects. 
• Strategic Thinking: Approach tasks with a big-picture perspective, developing proactive plans of action. 
• Teamwork: Build and lead highly effective teams within a matrixed organization. 
• Communication: Communicate clearly, consistently, and effectively in speaking, writing, and listening. 
• Relationship Building: Foster and maintain strong, healthy relationships as the representative of Sound. 

Knowledge, Skills, and Abilities

• Basic understanding of accountable care organizations and value-based care.
• Leadership, communication, critical thinking, problem-solving, adaptability, and organizational skills.
• Project planning and scheduling, risk management, and proficiency with project management software and tools (e.g., Microsoft Project, Asana, etc.).

Education and Experience

• Bachelor’s degree in healthcare, technology, business administration, or a related field, or equivalent education and experience. 
• At least 3 years of experience in project and product management, preferably within healthcare technology, population health, or analytics, as well as technical integrations. The ideal candidate has experience with ACOs and vendor management.  

Salary Range

• $80,000- $100,000 annually. Exact pay will be determined based on candidate experience, and geographical location

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

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