Product Data Analyst - Acquiring Operations

NMI is looking for a highly analytical and data-obsessed Product Data Analyst to help power decision-making across our acquiring operations and merchant lifecycle products. This role sits at the intersection of product, operations, and business intelligence — transforming large datasets into actionable insights that improve operational efficiency, merchant growth, product adoption, and financial performance.

You’ll partner closely with Product Managers, Operations, Engineering, Sales, Finance, and Support teams to deliver analytics and reporting across NMI’s acquiring ecosystem, including ISO management, Merchant Central, ScanX, business capital solutions, and other operational extensions.

This is an ideal role for someone who loves diving deep into data, building scalable reporting frameworks, uncovering trends and anomalies, and translating complex operational metrics into clear business insights. Strong SQL skills and a passion for data visualization through Tableau are essential.

If you thrive in fast-paced fintech environments and enjoy solving complex operational and product problems through data, we’d love to hear from you.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

* Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus

* Align, Trust & Go. We debate openly,  listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.

* Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

Key Responsibilities

Product & Operational Analytics

• Lead the collection, analysis, and interpretation of operational and product data to drive strategy, optimization, and growth across NMI’s acquiring platform and Merchant Central CRM
• Partner closely with Product Managers supporting ISO operations, Merchant Central, ScanX, Business Capital lending, and additional acquiring extensions.
• Build analytical frameworks that empower product and business teams to make data-driven decisions.
• Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning.

Dashboarding & Data Visualization

• Design, build, and maintain Tableau dashboards and reporting frameworks that provide actionable visibility into KPIs, operational health, merchant performance, and product adoption.
• Create executive-ready visualizations and narratives that clearly communicate insights to technical and non-technical stakeholders.
• Develop self-service reporting capabilities that enable teams to independently explore operational and product data.

Data Integrity & Operational Insights

• Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle.
• Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents proactively.
• Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights.
• Partner across teams to ensure accuracy in financial reporting, ACH reconciliation, settlement operations, and partner reporting.

Cross-Functional Collaboration

• Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards.
• Support business stakeholders across Product, Operations, Finance, Sales, and Support with timely insights and ad-hoc analysis.
• Help establish KPI cadences and operational review processes across monthly, quarterly, and annual business rhythms.
• Contribute to building a strong data discipline across product and operations teams through experimentation, measurement, and analytical rigor.

Process Improvement & Automation

• Identify inefficient operational workflows and opportunities for automation through data and reporting improvements.
• Help streamline operational reporting and reduce manual analysis through scalable analytics solutions and tooling.
• Support experimentation frameworks, A/B testing analysis, and operational performance measurement initiatives.

As well as being a part of something exciting everyday, you will also receive the following benefits:

• A remote first culture!
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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Salary range, depending on experience:$90,000—$125,000 USD