Procurement and Contract Process Consultant

Procurement and Contract Process Consultant
Location: Columbia, SC

Interview Process: 1 round, Virtual/Online

Duration: 12 Months
Employment Type: Contract
Experience Required: 04+ Years

Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Project Scope:

Seeking a Technology Procurement, Software Distribution, and Contract Process Consultant to provide operational support for enterprise technology procurement, software distribution, supplier coordination, and contract-related processes. The consultant will oversee workflow management, software fulfillment activities, documentation, reporting, stakeholder communication, and process improvement initiatives. This role serves as a liaison between business units, service management teams, suppliers, contract managers, and end users to ensure requests are processed efficiently and in accordance with established procedures.

Key Responsibilities:

·        Manage and monitor technology procurement, software distribution, service request, and contract-related workflow queues.

·        Review submissions for completeness and ensure appropriate routing for security, accessibility, compliance, procurement, and other required reviews.

·        Coordinate task assignments and track fulfillment activities across multiple teams and stakeholders.

·        Assist customers with documentation requirements, request status updates, timelines, and process guidance.

·        Support software licensing, purchasing, renewals, pricing coordination, billing, and contract administration activities.

·        Participate in supplier discussions regarding licensing, contract requirements, software fulfillment, and procurement processes.

·        Maintain process documentation, knowledge articles, FAQs, training materials, and workflow records.

·        Track request aging, renewals, escalations, and performance metrics; prepare reports and leadership summaries.

·        Support knowledge transfer activities and assist with onboarding and training efforts.

·        Recommend process improvements to enhance efficiency, customer experience, and service delivery.

Required Skills & Experience:

·        2+ years of experience managing workflow queues, tickets, service requests, procurement, contract administration, or software fulfillment processes.

·        2+ years of experience interpreting policies, procedures, and process documentation.

·        2+ years of experience maintaining process documentation, training materials, knowledge articles, and customer communications.

·        2+ years of experience with procurement, contracts, software licensing, software distribution, service management, or compliance workflows.

·        2+ years of experience with Microsoft Office applications and workflow/ticketing systems.

Preferred Skills:

·        Experience in higher education, government, or public sector environments.

·        Experience with ServiceNow or similar ITSM platforms.

·        Knowledge of software asset management, licensing, procurement, and vendor management processes.

·        Familiarity with accessibility, security, privacy, AI governance, legal, or procurement review processes.

·        Experience supporting budgeting, billing, reporting, ROI analysis, and service improvement initiatives.

Education:

Bachelor’s degree or equivalent combination of education and relevant experience in Business Administration, Information Systems, Project Coordination, Service Management, Procurement, Contract Administration, or related fields.