Process Manager, Strategy & Optimization

Shape what's next with BCD 

Process Manager, Operations Strategy & Optimization (Remote)

Full time, United States, Canada, United Kingdom, Poland, Spain, Netherlands, Denmark, Germany, France

If you live in the Warsaw area, this will be a hybrid role working in-office 50% monthly. If you live in the Kraków and Rzeszów areas, this will be a hybrid role working in-office at least one day per week.

The Process Manager for Operations Strategy & Optimization is responsible for defining, enabling, and continuously improving operational service delivery. This role partners across Operations, Technology, Product, Implementation, Training, and Leadership teams to align on scalable service solutions, optimize processes, support operational readiness, and drives initiatives to improve consistency, productivity, performance, and customer outcomes.

The ideal candidate is a consultative, strategic thinker who can translate business needs into practical, scalable, and sustainable operational solutions.

• Thinks strategically while remaining execution focused
• Operates as a consultant and trusted advisor
• Proactively identifies opportunities for improvement and innovation
• Uses data and insights to make recommendations
• Builds strong partnerships across functions
• Balances customer needs, business objectives, and operational realities
• Is comfortable navigating ambiguity and driving change
• Thrives in a fast-paced environment with multiple priorities
• Is curious, proactive, collaborative, and focused on outcomes

As a Process Manager, Operations Strategy & Optimization, you will

• Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices
• Partner with operations to identify servicing needs, operational challenges, and improvement opportunities
• Provide recommendations and future-state solutions that align operational capabilities with business needs
• Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes
• Support the successful implementation of new technologies, operational initiatives, and service model changes
• Partner with Product and Technology teams to support operational readiness for technology initiatives
• Support testing, adoption planning, communication, training support, and post-implementation stabilization activities
• Assist with organizational change initiatives, transformation efforts, and operational improvement programs

About you

• Prior corporate travel experience
• Experience in operations, process improvement, project management, consulting, or program management
• Experience designing and documenting requirements, processes, workflows, and scope of services
• Knowledge of GDS Amadeus
• Strong analytical and problem-solving capabilities
• Experience supporting cross-functional initiatives
• Excellent communication, facilitation, and presentation skills

Why you’ll love working here 
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. 

Meet BCD  
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.   
 
Get to know us by exploring our career site and checking out our social media:

• Career site BCD 

• https://www.linkedin.com/company/bcd-travel/ 

• https://www.instagram.com/bcdtravel/ 

• https://www.bcdtravel.com/blog/ 

What’s in it for you 

• Flexible working hours and work-from-home or remote opportunities 

• Opportunities to grow your skillset and career 

• Work at the forefront of travel technology and help shape the future of business travel 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• An inclusive work environment where diversity is celebrated 

• Work From Anywhere opportunity for 60 days per year 

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple international locations. The expected annual gross salary ranges by country are as follows:

• United States: 70,000 - 85,000 USD
• Spain: 28,000 - 38,000 EUR
• France: 40,000-60,000 EUR
• Poland: 113,000-154,000 PLN
• Germany: 60,000-70,000 EUR
• Netherlands: 57,000-74,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. 

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