Process Improvement Manager

Are you energised by untangling complex business processes and making them work better? Do you enjoy using data to solve operational challenges and influence meaningful change? Are you looking for a role where your recommendations will translate into measurable business improvements?

At CFA Institute, you'll lead process improvement initiatives that help our enterprise functions work more effectively and efficiently. Working closely with business stakeholders, you'll analyse existing processes, identify opportunities for improvement, and implement practical solutions that enhance quality, efficiency, and performance.

This is an opportunity to combine analytical thinking with project delivery, partnering across the organisation to embed a culture of continuous improvement and deliver lasting business value. The role offers a strong balance of hands-on business analysis, process improvement and project management, with a particular emphasis on understanding problems at their root before designing effective solutions.

What You'll Do

• Lead end-to-end business process improvement projects across enterprise functions using Lean, Six Sigma and DMAIC methodologies.

• Analyse existing business processes, identify inefficiencies and recommend practical improvements that deliver measurable outcomes.

• Conduct root cause analysis and current-state versus future-state assessments to identify underlying business issues.

• Gather, interpret and analyse process data to support decision making and validate improvement opportunities.

• Partner with operational and functional teams to implement sustainable process improvements and encourage continuous improvement practices.

• Manage improvement initiatives using structured project management disciplines, ensuring delivery against agreed scope, timelines and milestones.

• Produce process documentation, process maps, reports and dashboards to communicate progress and business impact.

• Support the development and delivery of process improvement training and capability building across the organisation.

• Contribute to larger enterprise transformation initiatives while independently managing smaller process improvement projects.

What We're Looking For

• Demonstrable experience delivering business process improvement initiatives using Lean, Six Sigma, DMAIC or comparable methodologies.

• Lean Six Sigma Green Belt certification is preferable  

• Strong experience conducting root cause analysis, process mapping and current-state/future-state analysis.

• Excellent analytical skills with experience collecting, interpreting and using data to drive improvement decisions.

• Experience working in a business analyst or process improvement capacity, with the confidence to question existing ways of working and challenge constructively.

• Proven ability to manage improvement work using structured project management disciplines.

• Strong stakeholder management and communication skills, with the ability to work effectively across multiple business functions.

• Experience using process mapping and project management tools such as Visio, Lucidchart, JIRA or Microsoft Project.

Why Join Us

• Play a key role in improving enterprise-wide processes that have visible organisational impact.

• Work across a broad range of business functions, gaining exposure to diverse operational challenges.

• Join a team focused on embedding continuous improvement and operational excellence across the organisation.

• Take ownership of meaningful improvement initiatives while contributing to larger transformation programmes.

• Help shape a culture where data-driven decision making and continuous improvement are central to how work gets done.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range: US - $92,500 - $123,300 per year

Actual salary within the stated range will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a pension plan, and a comprehensive medical benefits package.

We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

Follow CFA Institute on: LinkedIn | YouTube | Facebook | Instagram | WeChat | Weibo

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to [email protected] noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.