PRN Mobile Crisis Case Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, CCBHC practices, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations. 

Supports and promotes a service environment for individual in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. 

Establishes and maintains professional working relationships with supervisor and peers.  Can effectively work within a team or group setting cohesively. 

Responds to HOPE Crisis line, First Responder IPAD, and 988 dispatch calls to help clients in crisis. 

Responds to calls in the community to de-escalate or provide linkage to the level of care needed. 

Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and provides verbal de-escalation when necessary. 

Coordinates the needs of clients and family members with resources available and provides client advocacy as needed with an emphasis on preventing hospitalization. 

Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services. 

Assists clients in finding and accessing community resources needed to maintain independent functioning. 

Assists clients in safety planning to maintain the least restrictive level of care. 

Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information. 

Available Shifts – Sunday thru Tuesday 7am to 7pm or 7pm to 7am with rotating Wednesdays; Thursday thru Saturday 7am to 7pm or 7pm to 7am with rotating Wednesdays; PRN available to cover call ins and vacations 

Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed. 

Interacts with other professionals to discuss therapy or treatment, new resources or techniques, and to share information.  Works as a liaison between inpatient psychiatric facilities to assist in discharge planning and follow-up care from inpatient treatment. 

Reports and documents services in accordance with agency policy and procedures.  Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day. 

May be required to work evening or weekend hours. 

May provide coverage for URC MHT staff. 

May be required to provide client transportation using a personal vehicle or agency owned vehicle. 

Performs other related duties as assigned. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

Must meet ODMHSAS and HOPE requirements 

*See HOPE’s policy for specific education requirements 

CERTIFICATES, LICENSES, REGISTRATIONS  

Required to obtain and maintain DMHSAS CM II Certification. 

Required to complete Therapeutic Options, or approved safety training and annual updates. 

May be required to obtain and maintain First Aid and CPR Certifications. 

In order to provide client transportation, must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety. 

LANGUAGE SKILLS  

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and clinical writing/documentation in medical records chart. Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities. 

OTHER SKILLS AND ABILITIES  

Ability to relate to persons with severe mental illness and/or substance use in a positive, helpful and constructive manner.   

Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written or oral form. 

Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. The employee must have vision enough to read written or typed data.  Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.