Prive Front Desk Associate (Newtown Square/Wayne/Malvern)
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Prive
PA
Summary
The Front Desk Associate is responsible for greeting clients, managing appointment scheduling, and handling financial transactions. They also support retail sales and maintain the cleanliness and organization of the salon reception area.
Job Description
Front Desk Associate
We are hiring at all 3 locations in Newtown Square, Wayne, and Malvern!
Prive Salon is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.
Responsibilities:
1. Greeting and Welcoming Clients:Welcome clients with a warm and friendly demeanor as they enter the salon. Provide assistance and guidance as needed to enhance their salon experience.
2. Appointment Scheduling: Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with stylists.
3. Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding salon services, pricing, and availability.
4. Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.
5. Salon Coordination: Collaborate with salon staff to ensure smooth operations. Communicate effectively with stylists, estheticians, and other team members to accommodate client needs.
6. Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.
7. Salon Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall salon environment. Monitor inventory of salon supplies and request replenishment as needed.
Requirements:
- Excellent interpersonal and communication skills
- Strong customer service orientation with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in computer skills, including salon management software (training provided)
- Previous experience in customer service, retail, or hospitality preferred
Join our team at Prive Salon and be part of a collaborative and vibrant work environment where your passion for customer service will shine. Apply today to embark on an exciting career in the beauty industry!
